[j-nsp] MX480 troubles.

[Derick Winkworth]

Our experience has been the opposite.  When there have been issues Juniper has 
fallen over themselves to identify/fix the issue or provide workaround.

Really.

I'm not saying there haven't been moments of frustration.  There has been great 
frustration at some points.  Still, overall our support from Juniper has been 
great.  


They don't 

1.  immediately just blame you or 
2.  just tell you to upgrade and sit and do nothing until you do 
3.  or tell you that you should have known that with some very narrow set of 
unlikely circumstances after two or three weeks some bug will occur.  


RMAs when we have had to do them have been quick.

I can't complain at all about Juniper's support.  Some of their features and the 
weird restrictions and caveats... I can complain a lot.  But the same is true of 
Cisco.



 




________________________________
From: Chris Evans <chrisccnpspam2 at gmail.com>
To: Keith <kwoody at citywest.ca>
Cc: juniper-nsp at puck.nether.net
Sent: Wed, April 13, 2011 11:39:44 AM
Subject: Re: [j-nsp] MX480 troubles.

Keith.

I feel your pain on this.  We do not get nearly the support from Juniper
that  we do with Cisco. In your case it sounds like this just might be bad
hardware for which anyone is susceptible.  However how the manufacturer
steps up to resolve is where it matters.

In all of our cases over the years it takes Juniper quite longer to get us
answers. Be aware that we do have a much larger install base with Cisco so
we get higher support.

Juniper is in a transition phase right now I feel. I'm hoping it will get
better.
On Apr 13, 2011 12:23 PM, "Keith" <kwoody at citywest.ca> wrote:
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