[j-nsp] MX104 won't recognize fpc, mpc and onboard interfaces

[Michael Hare]

Hello-

Did your factory default include doing a install-media from front facing USB?  I might suggest carefully looking at boot sequence for logs indicating possible package corruption.  

While I haven't had the exact problem you describe we have a > 25% failure (data corruption) rate on our MX104 REs manifesting themselves in all sorts of ways. We have caught some of this corruption by doing a sha1 checksum of tgz files in the package directory but we've also seen things like our /etc/services file corrupt, locking us out of SSH.

-Michael

> -----Original Message-----
> From: juniper-nsp [mailto:juniper-nsp-bounces at puck.nether.net] On Behalf
> Of Caio
> Sent: Thursday, December 21, 2017 6:32 PM
> To: juniper-nsp <juniper-nsp at puck.nether.net>
> Subject: [j-nsp] MX104 won't recognize fpc, mpc and onboard interfaces
> 
> Hello there,
> 
> We had a MX104 router in production for a very long time and recently we
> replaced it with a brand new MX480 and we took it to our lab in order to
> load the default configuration on it and start to configure it over to
> another POP.
> However, after the factory default it won't recognize the FPC anymore
> and/or any inserted MIC or even the onboard SFP+ interfaces.
> 
> The license seems to be ok (I will attach the show licenses output below)
> and I couldn't find anything to brought it back online, I have tried to
> push the Online button with a paper clip and through the command request
> chassis fpc / mic online and nothing...
> Has anyone been through something like that?
> Can anyone shed a light on it ?
> 
> Thanks in advance.
> 
> *PS:* By looking through the log files I've found just these unusual
> strings:
> ed_chmic ifpfed_controller ifpfed_ds0 ifpfed_ds1e1 ifpfed_ds3e3
> ifpfed_ethkldload: can't load /modules/ifpfe_drvLoading POS driver
> /ifpfed_eth.ko: Exec format error
> 
> and
> 
> CHASSISD_IFDEV_DETACH_FPC: ifdev_detach_fpc(0)
> Dec 21 20:30:07 2017  RT_SRR-CORE chassisd[1556]:
> CHASSISD_IFDEV_DETACH_FPC: ifdev_detach_fpc(1)
> Dec 21 20:30:07 2017  RT_SRR-CORE chassisd[1556]:
> CHASSISD_IFDEV_DETACH_FPC: ifdev_detach_fpc(2)
> 
> Command outputs below:
> 
> > show system license usage
> 
>                                  Licenses     Licenses    Licenses    Expiry
> 
>   Feature name                       used    installed      needed
> 
>   scale-subscriber                      0         1000           0
>  permanent
> 
>   scale-l2tp                            0         1000           0
>  permanent
> 
>   scale-mobile-ip                       0         1000           0
>  permanent
> 
>   MX104-2x10Gig-port-0-1                0            1           0
>  permanent
> 
>   MX104-2x10Gig-port-2-3                0            1           0
>  permanent
> 
> 
> > show chassis fpc
> 
>                      Temp  CPU Utilization (%)   CPU Utilization (%)
>  Memory    Utilization (%)
> 
> Slot State            (C)  Total  Interrupt      1min   5min   15min  DRAM
> (MB) Heap     Buffer
> 
>   0  Empty
> 
>   1  Empty
> 
>   2  Empty
> 
> > request chassis pic fpc-slot 0 pic-slot 0 online
> 
> FPC slot 0 is empty
> 
> 
> > request chassis pic fpc-slot 1 pic-slot 0 online
> 
> FPC slot 1 is empty
> 
> > request chassis pic fpc-slot 2 pic-slot 0 online
> 
> FPC slot 2 is empty
> 
> > show chassis hardware
> 
> Hardware inventory:
> 
> Item             Version  Part number  Serial number     Description
> 
> Chassis                                XXXXX             MX104
> 
> Midplane         REV 51   750-XXXXXX   CAEXXXXX          MX104
> 
> PEM 0            REV 05   740-XXXXXX   XXXXXXXXXX       DC Power Entry
> Module
> 
> PEM 1            REV 05   740-XXXXXX   XXXXXXXXX       DC Power Entry Module
> 
> Routing Engine 1 REV 09   750-XXXXXX   CAFBXXXXX          RE-MX-104
> 
> AFEB 0                    BUILTIN      BUILTIN           Forwarding Engine
> Processor
> 
> Fan Tray 0       REV 03   711-XXXXXX   CAET8414          Fan Tray
> 
> > show interfaces terse
> 
> Interface               Admin Link Proto    Local                 Remote
> 
> dsc                     up    up
> 
> em0                     up    up
> 
> em0.0                   up    up   inet     10.0.0.5/8
> 
>                                             128.0.0.1/2
> 
>                                             128.0.0.5/2
> 
>                                    inet6    fe80::201:ff:fe00:5/64
> 
>                                             fec0::a:0:0:5/64
> 
>                                    tnp      0x5
> 
> em1                     up    up
> 
> fxp0                    up    down
> 
> gre                     up    up
> 
> ipip                    up    up
> 
> jsrv                    up    up
> 
> jsrv.1                  up    up   inet     128.0.0.127/2
> 
> lo0                     up    up
> 
> lo0.16384               up    up   inet     127.0.0.1           --> 0/0
> 
> lo0.16385               up    up   inet
> 
> lsi                     up    up
> 
> me0                     up    up
> 
> mtun                    up    up
> 
> pimd                    up    up
> 
> pime                    up    up
> 
> pp0                     up    up
> 
> tap                     up    up
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