[Outages-discussion] [outages] Facebook down?

[Jason L. Sparks]

Hence why I tried to move this to outages-discussion hours ago.

Facebook rolls out new services frequently (recall that, this week, they
announced email accounts on the @facebook.com hostname.)  If I've got a call
center getting dozens of calls from paying customers who can't access their
@facebook.com email, damn skippy I'm going to reach out to this group for
input.

Some on the list deal with customers (human end users who aren't terribly
adept at, well, much.)  Some on the list don't have any customer-facing
role.  It's pretty apparent who is whom by reading through the posts.

Can't there be, at the least, a modicum of decency when interacting on these
lists?  It's pretty easy to be shitty when one is sitting behind a keyboard.
 And sarcasm rarely plays well.

On Thu, Nov 18, 2010 at 4:39 PM, Josh Luthman
<josh at imaginenetworksllc.com>wrote:

> Can I point out there has been way more discussion about a topic less
> desired then the topic itself?
>
> *duck*
>
> Josh Luthman
> Office: 937-552-2340
> Direct: 937-552-2343
> 1100 Wayne St
> Suite 1337
> Troy, OH 45373
>
>
>
> On Thu, Nov 18, 2010 at 4:26 PM, Rich Kulawiec <rsk at gsp.org> wrote:
> > On Thu, Nov 18, 2010 at 12:28:07PM -0500, Josh Luthman wrote:
> >> Some operations do depend on Facebook.
> >
> > But why should the rest of us indulge this exceedingly poor choice?
> >
> > I expect to see traffic on "outages" that discusses Internet/telecom
> > infrastructure outages -- that is, fiber cuts, circuit issues, prefix
> > snafus, DNS botches, carrier downtime, etc.  I don't expect to see
> > traffic about any particular web site, *unless* that traffic is using
> > that web site as an example of what the problem is, or as part of a
> > symptom report, or to delineate the scope of a problem.  Not Facebook,
> > not Google, not Amazon, not eBay -- none of them are important enough
> > or will ever be important enough to merit the same level of concern. [1]
> >
> > Now, I do get that some users out there conflate "Facebook" (or perhaps
> > "Google" or some other site) with "the Internet".  That's unfortunate,
> and
> > I really do feel badly for front-line personnel who must deal with these
> > people.  But I would rather buy those folks a good bottle of scotch so
> > that they can drown their troubles, and keep all that noise off here.
> >
> > ---rsk
> >
> > [1] Alright, alright, I have just been elbowed and forced to concede
> > that an ICanHazCheeseburger outage is equivalent to the Apocalypse, the
> > implosion of the sun, the eruption of all Pacific rim volcanoes, and the
> > alignment of all 8...9...8...whatever planets all rolled into one.  Fine.
> > Report THAT.  But just that one.
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