[Outages-discussion] [outages] HE tunnelbroker.net down?

[Patrick W. Gilmore]

On Oct 5, 2011, at 2:49 AM, Jeremy Chadwick wrote:

> There's no speculation in this statement: Vodafone is at the mercy of
> HE.
> 
> An earlier post of yours said, and I quote: "HE is not a telco, they
> will tell you what happened".

I said that, and I believe they will.  What I left out is: "if you are a customer".  If you are not, well, that's up to them.

Sounds like you are a customer.  Sounds like you are pissed.  Just because they told you what happened may not get you un-pissed, but that is not what I said.

-- 
TTFN,
patrick



> I have talked at length on two separate occasions on outages, about HE's
> complete and total incompetence on numerous levels, and just as bad,
> lack of transparency when it comes to outages of all sorts.  This makes
> rant #3.
> 
> https://puck.nether.net/pipermail/outages/2009-September/001547.html
> http://puck.nether.net/pipermail/outages-discussion/2011-May/000225.html
> 
> Both of these posts solicited many responses from list members to me
> privately citing their experiences as customers of HE, some of whom had
> quit/left and some who remained there but were looking at alternatives
> given that their experiences were identical to mine.  I was surprised by
> the number of responses I received, but felt relieved to know I was not
> the only one amazed by their seat-of-the-pants operations.
> 
> I acknowledge it's considered unprofessional to curse on a mailing list,
> but with Hurricane Electric Fremont (doesn't matter if it's Facility 1
> or 2, *really* it doesn't), this is SSDD (Same Shit Different Day).  I
> forget which of their datacenters (FMT1, FMT2, or SJC1) houses their
> public EFnet IRC server, which is more or less a DDoS magnet.  I often
> wonder if customers are made aware of that fact.
> 
> So let's be accurate: blame both vendors for two different things: HE
> for horrible and atrocious service, and Vodafone for lack of redundancy.
> Shame on them both, as the only ones who suffer are the customers.
> 
> -- 
> | Jeremy Chadwick                                jdc at parodius.com |
> | Parodius Networking                       http://www.parodius.com/ |
> | UNIX Systems Administrator                   Mountain View, CA, US |
> | Making life hard for others since 1977.               PGP 4BD6C0CB |
> 
> On Wed, Oct 05, 2011 at 12:54:30AM -0400, Patrick W. Gilmore wrote:
>> On Oct 4, 2011, at 12:09 PM, Frank Bulk wrote:
>> 
>>> Fact, speculation, or educated guess?
>> 
>> Fact: Vodofone claims their customers could not reach international destination IP addresses because HE was down.
>> <quote>
>> Spokesman Matt East said the issue was caused by a denial of service attack on Hurricane Electric, a Californian company that provides international connectivity to Vodafone.
>> </quote>
>> 
>> Educated Guess: Sounds to me like they were single homed.  I'm happy to listen to other educated guesses on how to explain the fact above.
>> 
>> Speculation: Lots of things get lost in translation.  For instance, perhaps they are multi-homed, but had some problems to some locations because one of their transit providers (HE) was being attacked, and stuff.co.nz translated that as 'down'.  Although the peers & customers of HE who talked to me said they lost BGP sessions with HE; so if Vodafone was not in some unusual state during the attack (BGP up, packets not flowing), I don't see how that fits the symptoms above.
>> 
>> We can speculate more.  Or maybe Vodafone or HE can just tell us?
>> 
>> -- 
>> TTFN,
>> patrick
>> 
>> 
>>> -----Original Message-----
>>> From: outages-discussion-bounces at outages.org
>>> [mailto:outages-discussion-bounces at outages.org] On Behalf Of Patrick W.
>>> Gilmore
>>> Sent: Tuesday, October 04, 2011 10:20 AM
>>> To: outages-discussion at outages.org
>>> Subject: Re: [Outages-discussion] [outages] HE tunnelbroker.net down?
>>> 
>>> On Oct 4, 2011, at 10:57 AM, virendra rode wrote:
>>>> On 10/03/2011 07:22 PM, Frank Bulk wrote:
>>>>> Vodafone says their mobile phone and broadband customers couldn't access
>>>>> international contact because HE was down:
>>>>> 
>>> http://www.stuff.co.nz/technology/digital-living/5730577/Vodafone-internet-o
>>>>> utage
>>>>> 
>>>>> Single-homed, seriously?
>>> 
>>> <snip>
>>> 
>>>> Waiting to see to what went wrong from lesson learned standpoint.
>>> 
>>> I think we know what went wrong: Vodafone used HE for all their
>>> international IP connectivity.
>>> 
>>> -- 
>>> TTFN,
>>> patrick 
>>> 
>> 
>> 
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>