[Outages-discussion] Issues with VoIP over Verizon FiOS

[Brian Meade]

Packet captures at each hop to see exactly where the packet loss is
occurring at least up to your edge.

You may want to check your QoS configurations everywhere as the priority
queue may only have enough bandwidth for 4 calls and the 5th goes over or
gets marked down to a lower queue.

Brian

On Wed, Dec 9, 2015 at 3:13 PM, Dovid Bender <dovid at telecurve.com> wrote:

> All,
>
> We have clients on Verizon Fios that are randomly having issues with
> packet loss on some calls. When there is a problem there is only one device
> that has the issue, meaning that we can have five people on the phone and
> only one user has the packet loss. If it was just one office we could blame
> the local network for the specific phone. If it was happening to all phones
> for one or more FiOS customers then we could blame FiOS routing however the
> issue seems to be one random phone in every office that has packet loss
> (regardless if anyone else is on the phone or not).
>
> Any pointers?
>
> Regards,
>
> Dovid
>
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