[Outages-discussion] Issues with VoIP over Verizon FiOS

[Dovid Bender]

Jay,

We know that Verizon has this issue and we play with our routing as needed
to fix it. Most of the time the issue is from us to the client, here it's
the reverse. Also what is strange is it's one user in every location and
it's only in central NJ. I am suspecting a bad policy on a router some
where......


On Wed, Dec 9, 2015 at 3:17 PM, Jay R. Ashworth <jra at baylink.com> wrote:

> ----- Original Message -----
> > From: "Dovid Bender" <dovid at telecurve.com>
>
> > We have clients on Verizon Fios that are randomly having issues with
> packet
> > loss on some calls. When there is a problem there is only one device that
> > has the issue, meaning that we can have five people on the phone and only
> > one user has the packet loss. If it was just one office we could blame
> the
> > local network for the specific phone. If it was happening to all phones
> for
> > one or more FiOS customers then we could blame FiOS routing however the
> > issue seems to be one random phone in every office that has packet loss
> > (regardless if anyone else is on the phone or not).
>
> A cow-orker of mine has proven (to his own satisfaction and mine) that some
> problems in this category can be attributed to Verizon's outright refusal
> to
> buy enough transit/provision a large enough peering connection to adjacent
> networks in specific places.
>
> Well, "peering" was his contribution; I believe I got "outright refusal"
> from
> backchatter on NANOG.  :-)
>
> You might want to do some traces with MTR or PingPlotter and see if you
> can nail
> down where your losses are happening.
>
> Cheers,
> -- jra
> --
> Jay R. Ashworth                  Baylink
> jra at baylink.com
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