[Outages-discussion] Issues with VoIP over Verizon FiOS

[Brian Meade]

Also the direction of the packet loss is important.

On Wed, Dec 9, 2015 at 3:24 PM, Brian Meade <bmeade90 at vt.edu> wrote:

> Packet captures at each hop to see exactly where the packet loss is
> occurring at least up to your edge.
>
> You may want to check your QoS configurations everywhere as the priority
> queue may only have enough bandwidth for 4 calls and the 5th goes over or
> gets marked down to a lower queue.
>
> Brian
>
> On Wed, Dec 9, 2015 at 3:13 PM, Dovid Bender <dovid at telecurve.com> wrote:
>
>> All,
>>
>> We have clients on Verizon Fios that are randomly having issues with
>> packet loss on some calls. When there is a problem there is only one device
>> that has the issue, meaning that we can have five people on the phone and
>> only one user has the packet loss. If it was just one office we could blame
>> the local network for the specific phone. If it was happening to all phones
>> for one or more FiOS customers then we could blame FiOS routing however the
>> issue seems to be one random phone in every office that has packet loss
>> (regardless if anyone else is on the phone or not).
>>
>> Any pointers?
>>
>> Regards,
>>
>> Dovid
>>
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>>
>>
>
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