[Outages-discussion] Issues with VoIP over Verizon FiOS

[Dovid Bender]

Brian,

I am only able to capture on my edge which is showing PL from the client.
The client is hearing everything fine so it can be capacity or a bad policy.


On Wed, Dec 9, 2015 at 3:24 PM, Brian Meade <bmeade90 at vt.edu> wrote:

> Also the direction of the packet loss is important.
>
> On Wed, Dec 9, 2015 at 3:24 PM, Brian Meade <bmeade90 at vt.edu> wrote:
>
>> Packet captures at each hop to see exactly where the packet loss is
>> occurring at least up to your edge.
>>
>> You may want to check your QoS configurations everywhere as the priority
>> queue may only have enough bandwidth for 4 calls and the 5th goes over or
>> gets marked down to a lower queue.
>>
>> Brian
>>
>> On Wed, Dec 9, 2015 at 3:13 PM, Dovid Bender <dovid at telecurve.com> wrote:
>>
>>> All,
>>>
>>> We have clients on Verizon Fios that are randomly having issues with
>>> packet loss on some calls. When there is a problem there is only one device
>>> that has the issue, meaning that we can have five people on the phone and
>>> only one user has the packet loss. If it was just one office we could blame
>>> the local network for the specific phone. If it was happening to all phones
>>> for one or more FiOS customers then we could blame FiOS routing however the
>>> issue seems to be one random phone in every office that has packet loss
>>> (regardless if anyone else is on the phone or not).
>>>
>>> Any pointers?
>>>
>>> Regards,
>>>
>>> Dovid
>>>
>>> _______________________________________________
>>> Outages-discussion mailing list
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>>>
>>>
>>
>
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