[Outages-discussion] [outages] Vandalism of CenturyLink fibre in Arizona causes large outage footprint.

[Jason Baugher]

First, I think it's pretty irresponsible for any provider to not have
physical diversity. It's also pretty irresponsible for all the other people
leasing fiber from that provider to not have diverse connections. If you
only lease 1 pair of fibers out of your area and they get cut, it's not the
fiber owner's fault you're down.

Regarding CL's performance on this outage....

The information we're getting is second-hand from various official and
unofficial sources. I don't know about others here, but it's not uncommon
for management to translate what I say into "official" statements and
mangle it all up. I wouldn't be a bit surprised if the CL spokesman
embellished with the "mile by mile" bit. Talking heads like to talk; it's
what they do.

I don't know the area personally, but from the videos I've seen, it looks
pretty remote. In my part of the country, fiber assets have been sold and
resold many times over the years. If the original staking sheets have been
lost, or maybe never even existed, they might not be 100% sure where to
dig. Many times the locals have a better idea than the carriers where the
fiber is, because they remember when it was installed.

The various news reports say the outage was at noon and services started
coming back online by 6:30pm. They had to identify the issue, roll crews to
locate the outage, discover the cause, dispatch the splicing crews, dig up
the cable, prep the splice cases, and start splicing. 6.5 hours from cut to
start splicing doesn't seem out of line to me.







On Thu, Feb 26, 2015 at 3:50 PM, L.T. Easterly <corqpub at gmail.com> wrote:

> I can say they definitely got calls from our NOC, as a gov't contracted
> service provider based in Florida, but narrowing it down for them in their
> own infrastructure, we probably were only marginally helpful.
>
> On Thu, Feb 26, 2015 at 11:44 AM, Frank Bulk <frnkblk at iname.com> wrote:
>
>> And if shooting it from one side gives dubious results, shoot it from the
>> other side.
>>
>>
>>
>> The Arizona Republic reported, “Employees from Centurylink told police
>> they stared receiving complaints of interrupted cable and internet service
>> at about noon and, upon checking their system, determined the cause of the
>> outage was coming from…”.  Really?  A major link is down and these
>> employees aren’t getting calls from one of CL’s NOCs?  I would hope that
>> the paper got it wrong, and it’s just that some employees didn’t know but
>> that other staff was already being mobilized.  It’s our own experience that
>> when fiber is cut that we call our fiber tech/contractor first before
>> calling our field staff.
>>
>>
>>
>> Frank
>>
>>
>>
>> *From:* Outages [mailto:outages-bounces at outages.org] *On Behalf Of *Stephen
>> Wilcox via Outages
>> *Sent:* Thursday, February 26, 2015 9:54 AM
>> *To:* Roland Dobbins
>> *Cc:* Outages at outages.org
>> *Subject:* Re: [outages] Vandalism of CenturyLink fibre in Arizona
>> causes large outage footprint.
>>
>>
>>
>> "According to Juarez, technicians from Monroe, Louisiana-based
>> CenturyLink had to go through a long, tedious process of inspecting the
>> line "mile by mile." Meanwhile, Flagstaff's 69,000 residents tried to go
>> about their daily business."
>>
>>
>>
>> So, northern Arizona is entirely single homed from a CenturyLink fiber,
>> and CenturyLink technicians don't own an OTDR but in fact walk miles to
>> find cuts?
>>
>>
>>
>> Sounds more like CenturyLink made a huge mess up here and threw out some
>> PR spin that the media believes is normal, vandals huh..
>>
>>
>>
>> On 26 February 2015 at 15:30, Roland Dobbins via Outages <
>> outages at outages.org> wrote:
>>
>>
>> <
>> https://uk.news.yahoo.com/police-probing-outage-cut-internet-phones-arizona-092936953.html
>> >
>>
>> -----------------------------------
>> Roland Dobbins <rdobbins at arbor.net>
>>
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