[Outages-discussion] Spam from Dymaxion?

[John Neiberger]

Yep. I hope this is just a misconfigured autogen ticketing system. Maybe
someone wanted to monitor the outages list for certain events and ended up
creating tickets for every post and then notifying the list. I wonder if
every post to the list with a ticket number gets added to the ticket, which
generates a cycle of ever-updating tickets.

Regardless, it's unfortunate and annoying.

On Tue, Jul 2, 2019 at 2:59 PM Erik Wooding <erik.wooding at wework.com> wrote:

> Tons of emails and quite annoying.
>
> On Tue, Jul 2, 2019 at 4:30 PM Russell Zen <russellzen at outlook.com> wrote:
>
>> Is anyone else getting a ton of these emails in the last half hour? My
>> phone is blowing up like crazy.
>>
>> ------------------------------
>> *From:* Outages <outages-bounces at outages.org> on behalf of Dymaxion
>> Technical Services via Outages <outages at outages.org>
>> *Sent:* Tuesday, July 2, 2019 1:10 PM
>> *To:* J Kibler via Outages
>> *Subject:* [outages] T20190702.0051 - Your Ticket Has Been Received
>>
>> *** Please enter replies above this line ***
>>
>> You are receiving this message because a ticket was created for your
>> company.
>> Ticket #T20190702.0051: [outages] Widespread Internet Outages in
>> Charleston SC
>>
>> ,
>>
>> Thank you for contacting Dymaxion Technical Services.  A ticket
>> (#T20190702.0051) has been created for Dymaxion Research Ltd.. We will
>> attend to your ticket as soon as possible. The details of the ticket are
>> listed below. When replying to this ticket, please ensure that the ticket
>> number is included in the email subject line.
>>
>>    - Ticket #: T20190702.0051
>>    - Created on 07/02/2019 05:10 PM (AT) by Autotask Administrator
>>    - Title: [outages] Widespread Internet Outages in Charleston SC
>>    - Description: From J Kibler via Outages <outages at outages.org>: We
>>    lost WoW business Internet about 10:00 EDT this morning. WoW has a
>>    recording that says all services are out in Charleston area and there is no
>>    ETR. Recording loops repeatedly.
>>
>>    Local media is also reporting a widespread Comcast outage.
>>
>>    Anyone have any idea what is going on?
>>
>>    Any real information appreciated.
>>
>>    Thanks!
>>    --
>>    Jon R. Kibler
>>
>>    **Created via Incoming Email Processor**
>>    From: J Kibler via Outages <outages at outages.org>
>>    To: <outages at outages.org>
>>
>> You can access your service ticket via our Client Portal by clicking the
>> following link: T20190702.0051
>> <https://ww14.autotask.net/ClientPortal/ExecuteCommand.aspx?ci=305583&Code=OpenTicketDetail&TicketId=33847>.
>> We will let you know when access to the Client Portal is available.
>>
>> *Please remember, if your ticket is for a Severity 1 or 2 (Your company
>> is unable to use your systems or a department in your company is unable to
>> use your systems) you are required to call us so we can help you sooner.
>> Please call 902 406 HELP (4357) or the after hours hotline.  The after
>> hours hotline is restricted to those in your team that can approve
>> additional charges.*
>>
>> Sincerely,
>> Your Dymaxion Research Ltd. Technical Service Team
>> If you are a Dymaxion Research Ltd. staff member, you can access this
>> ticket by clicking the following link: T20190702.0051
>> <https://ww14.autotask.net/Autotask/AutotaskExtend/ExecuteCommand.aspx?Code=OpenTicketDetail&TicketId=33847>
>> .
>> _______________________________________________
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>>
>
>
> --
> *WeWork | Erik Wooding*
> Manager of Network Engineering, US & Canada West
> O: 917-810-9345
> wework.com <http://www.wework.com>
>
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