[Outages-discussion] [EXTERNAL] Re: Spam from Dymaxion?

[Chapman, Brad (NBCUniversal)]

Someone from Dymaxion added service at dymaxion.ca<mailto:service at dymaxion.ca> to the outages distribution list by mistake.  Only the listserv-majordomo can fix this by unsubscribing them.  Meanwhile, Dymaxion’s ticketing system is not sophisticated enough to prevent duplicate tickets being created for replies to the original issue, because every incoming email looks like a new conversation.

--Brad

From: Outages-discussion <outages-discussion-bounces at outages.org> on behalf of Erik Wooding <erik.wooding at wework.com>
Date: Tuesday, July 2, 2019 at 2:00 PM
To: Russell Zen <russellzen at outlook.com>
Cc: "outages-discussion at outages.org" <outages-discussion at outages.org>
Subject: [EXTERNAL] Re: [Outages-discussion] Spam from Dymaxion?

Tons of emails and quite annoying.

On Tue, Jul 2, 2019 at 4:30 PM Russell Zen <russellzen at outlook.com<mailto:russellzen at outlook.com>> wrote:
Is anyone else getting a ton of these emails in the last half hour? My phone is blowing up like crazy.

________________________________
From: Outages <outages-bounces at outages.org<mailto:outages-bounces at outages.org>> on behalf of Dymaxion Technical Services via Outages <outages at outages.org<mailto:outages at outages.org>>
Sent: Tuesday, July 2, 2019 1:10 PM
To: J Kibler via Outages
Subject: [outages] T20190702.0051 - Your Ticket Has Been Received

*** Please enter replies above this line ***
[https://ww14.autotask.net/custData/305583/images/dymaxion-logo-2017-07-25-200x48.png]

You are receiving this message because a ticket was created for your company.
Ticket #T20190702.0051: [outages] Widespread Internet Outages in Charleston SC

,

Thank you for contacting Dymaxion Technical Services.  A ticket (#T20190702.0051) has been created for Dymaxion Research Ltd.. We will attend to your ticket as soon as possible. The details of the ticket are listed below. When replying to this ticket, please ensure that the ticket number is included in the email subject line.

  *   Ticket #: T20190702.0051
  *   Created on 07/02/2019 05:10 PM (AT) by Autotask Administrator
  *   Title: [outages] Widespread Internet Outages in Charleston SC
  *   Description: From J Kibler via Outages <outages at outages.org<mailto:outages at outages.org>>: We lost WoW business Internet about 10:00 EDT this morning. WoW has a recording that says all services are out in Charleston area and there is no ETR. Recording loops repeatedly.

Local media is also reporting a widespread Comcast outage.

Anyone have any idea what is going on?

Any real information appreciated.

Thanks!
--
Jon R. Kibler

**Created via Incoming Email Processor**
From: J Kibler via Outages <outages at outages.org<mailto:outages at outages.org>>
To: <outages at outages.org<mailto:outages at outages.org>>

You can access your service ticket via our Client Portal by clicking the following link: T20190702.0051<https://ww14.autotask.net/ClientPortal/ExecuteCommand.aspx?ci=305583&Code=OpenTicketDetail&TicketId=33847>. We will let you know when access to the Client Portal is available.

Please remember, if your ticket is for a Severity 1 or 2 (Your company is unable to use your systems or a department in your company is unable to use your systems) you are required to call us so we can help you sooner.  Please call 902 406 HELP (4357) or the after hours hotline.  The after hours hotline is restricted to those in your team that can approve additional charges.

Sincerely,
Your Dymaxion Research Ltd. Technical Service Team
If you are a Dymaxion Research Ltd. staff member, you can access this ticket by clicking the following link: T20190702.0051<https://ww14.autotask.net/Autotask/AutotaskExtend/ExecuteCommand.aspx?Code=OpenTicketDetail&TicketId=33847>.
_______________________________________________
Outages-discussion mailing list
Outages-discussion at outages.org<mailto:Outages-discussion at outages.org>
https://puck.nether.net/mailman/listinfo/outages-discussion


--
WeWork | Erik Wooding
Manager of Network Engineering, US & Canada West
O: 917-810-9345
wework.com<http://www.wework.com>

Create Your Life's Work

Get rewarded for good ideas and good people!
Apply for funding at creatorawards.wework.com<http://creatorawards.wework.com/> or
help grow the community at refer.wework.com<http://refer.wework.com>

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/outages-discussion/attachments/20190702/9b749375/attachment-0001.htm>