[Outages-discussion] [outages] Canadawide Rogers Wireless outage

[DaZZa]

<to -discussion as it's not relevant to the main list>

>From the linked article

> "We have identified the root cause of the service issues and pinpointed a
recent
> Ericsson software update that affected a piece of equipment in the
central part
> of our wireless network," Jorge Fernandes

Am I the only one who finds it laughable - in a sickening kind of way -
that a national grade carrier has change control and pre-deployment testing
procedures so poor that they miss something which is so obviously large?

DaZZa

On Tue, 20 Apr 2021 at 08:38, Rich Lafferty via Outages <outages at outages.org>
wrote:

> I feel kind of weird sending an update that just says “yep, still out”,
> but it’s uncommon for a national wireless carrier to have a multi-hour
> outage, so:
>
> Yep, still out.
>
> Further coverage as we approach the *eleventh* hour:
>
> https://www.cbc.ca/news/business/rogers-outage-1.5992954
>
> Since this is consumer wireless there are no NOC updates etc. and Rogers
> has not been forthcoming with details.
>
> (One side element I find interesting: A lot of reporting has mentioned
> that the outage is most prevalent in [list of major Canadian cities]
> “according to downdetector.com”, but since DownDetector reflects absolute
> # of user reports, I suspect that is only saying that major cities have
> more people in them.)
>
> -Rich
>
> *Rich Lafferty*
> rich at lafferty.ca / 647-377-1165
> Toronto, Canada
> http://www.lafferty.ca
>
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> On Apr 19, 2021, 1:55 PM -0400, Rich Lafferty , wrote:
>
> Rogers Wireless (one of Canada’s big three-or-so phone providers) is
> experiencing a Canada-wide outage, starting around 08:00 Eastern time
> (-0400) and still ongoing as of now (13:52). Affecting calls, text and
> wireless data, and specifically 911 callbacks. Home/business wired internet
> is unaffected.
>
> Timing is particularly bad as a couple of provinces have opened COVID
> vaccinations up to new age groups as of this week and pharmacies are
> relying on text and calls to notify availability.
>
> Coverage:
>
>
> https://www.thestar.com/news/gta/2021/04/19/rogers-customers-experience-canada-wide-network-outage-emergency-services-and-physicians-warn-of-disruptions.html
>
>
>  -Rich
>
> *Rich Lafferty*
> rich at lafferty.ca / 647-377-1165
> Toronto, Canada
> http://www.lafferty.ca
>
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