[Outages-discussion] [outages] Canadawide Rogers Wireless outage

[Christopher Conley]

The lack of HA on systems responsible for 911 is much more horrifying.

--
Christopher Conley
Systems Administrator |  Fors Marsh Group
1010 N. Glebe Rd, Suite 510
Arlington, VA 22201

From: Outages-discussion <outages-discussion-bounces at outages.org> On Behalf Of DaZZa
Sent: Monday, April 19, 2021 6:52 PM
To: Rich Lafferty <rich at lafferty.ca>
Cc: outages-discussion at outages.org
Subject: Re: [Outages-discussion] [outages] Canadawide Rogers Wireless outage

<to -discussion as it's not relevant to the main list>

From the linked article

> "We have identified the root cause of the service issues and pinpointed a recent
> Ericsson software update that affected a piece of equipment in the central part
> of our wireless network," Jorge Fernandes

Am I the only one who finds it laughable - in a sickening kind of way - that a national grade carrier has change control and pre-deployment testing procedures so poor that they miss something which is so obviously large?

DaZZa

On Tue, 20 Apr 2021 at 08:38, Rich Lafferty via Outages <outages at outages.org<mailto:outages at outages.org>> wrote:
I feel kind of weird sending an update that just says “yep, still out”, but it’s uncommon for a national wireless carrier to have a multi-hour outage, so:

Yep, still out.

Further coverage as we approach the *eleventh* hour:

https://www.cbc.ca/news/business/rogers-outage-1.5992954

Since this is consumer wireless there are no NOC updates etc. and Rogers has not been forthcoming with details.

(One side element I find interesting: A lot of reporting has mentioned that the outage is most prevalent in [list of major Canadian cities] “according to downdetector.com<http://downdetector.com>”, but since DownDetector reflects absolute # of user reports, I suspect that is only saying that major cities have more people in them.)

-Rich

Rich Lafferty
rich at lafferty.ca<mailto:rich at lafferty.ca> / 647-377-1165
Toronto, Canada
http://www.lafferty.ca

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On Apr 19, 2021, 1:55 PM -0400, Rich Lafferty , wrote:

Rogers Wireless (one of Canada’s big three-or-so phone providers) is experiencing a Canada-wide outage, starting around 08:00 Eastern time (-0400) and still ongoing as of now (13:52). Affecting calls, text and wireless data, and specifically 911 callbacks. Home/business wired internet is unaffected.

Timing is particularly bad as a couple of provinces have opened COVID vaccinations up to new age groups as of this week and pharmacies are relying on text and calls to notify availability.

Coverage:

https://www.thestar.com/news/gta/2021/04/19/rogers-customers-experience-canada-wide-network-outage-emergency-services-and-physicians-warn-of-disruptions.html


 -Rich

Rich Lafferty
rich at lafferty.ca<mailto:rich at lafferty.ca> / 647-377-1165
Toronto, Canada
http://www.lafferty.ca

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