[Outages-discussion] [outages] Canadawide Rogers Wireless outage

[Andy Ringsmuth]

Doesn’t anyone, like, TEST software updates before rolling them out en masse any more?

Apparently not?

Sheesh… 


-Andy


> On Apr 19, 2021, at 6:17 PM, mike tancsa via Outages <outages at outages.org> wrote:
> 
> Seems to be a software upgrade gone bad
> 
> https://about.rogers.com/news-ideas/a-message-from-jorge-fernandes-chief-technology-officer-at-rogers/
> 
> Starting to see some recovery in Ontario outside of Toronto. Ottawa to
> east of Toronto, and Waterloo, Hamilton and London seem to have
> recovered as well as my one site in Calgary AB that I monitor.
> 
>     ---Mike
> 
> 
> On 4/19/2021 6:52 PM, Hugo Slabbert via Outages wrote:
>> Starting to see anecdotal recovery now in Vancouver, BC. 
>> 
>> On Mon., Apr. 19, 2021, 15:37 Rich Lafferty via Outages
>> <outages at outages.org <mailto:outages at outages.org>> wrote:
>> 
>>    I feel kind of weird sending an update that just says “yep, still
>>    out”, but it’s uncommon for a national wireless carrier to have a
>>    multi-hour outage, so: 
>> 
>>    Yep, still out.
>> 
>>    Further coverage as we approach the *eleventh* hour:
>> 
>>    https://www.cbc.ca/news/business/rogers-outage-1.5992954
>>    <https://www.cbc.ca/news/business/rogers-outage-1.5992954>
>> 
>>    Since this is consumer wireless there are no NOC updates etc. and
>>    Rogers has not been forthcoming with details.
>> 
>>    (One side element I find interesting: A lot of reporting has
>>    mentioned that the outage is most prevalent in [list of major
>>    Canadian cities] “according to downdetector.com
>>    <http://downdetector.com>”, but since DownDetector reflects
>>    absolute # of user reports, I suspect that is only saying that
>>    major cities have more people in them.)
>> 
>>    -Rich
>> 
>>    *Rich Lafferty* 
>>    rich at lafferty.ca <mailto:rich at lafferty.ca> / 647-377-1165
>>    Toronto, Canada 
>>    http://www.lafferty.ca <http://www.lafferty.ca>
>> 
>>    <https://twitter.com/mendel> 
>>    <https://twitter.com/mendel> <https://facebook.com/richlafferty> 
>>    <https://facebook.com/richlafferty> <https://linkedin.com/in/richlafferty> 
>>    <https://linkedin.com/in/richlafferty> <https://instagram.com/wlonkly> 
>>    <https://instagram.com/wlonkly> <https://www.flickr.com/photos/mendel> 
>>    <https://www.flickr.com/photos/mendel> <https://github.com/wlonkly> 
>>    <https://github.com/wlonkly> <https://mendel.tumblr.com> 
>>    <https://mendel.tumblr.com>
>>    On Apr 19, 2021, 1:55 PM -0400, Rich Lafferty , wrote:
>>>    Rogers Wireless (one of Canada’s big three-or-so phone providers)
>>>    is experiencing a Canada-wide outage, starting around 08:00
>>>    Eastern time (-0400) and still ongoing as of now (13:52).
>>>    Affecting calls, text and wireless data, and specifically 911
>>>    callbacks. Home/business wired internet is unaffected.
>>> 
>>>    Timing is particularly bad as a couple of provinces have opened
>>>    COVID vaccinations up to new age groups as of this week and
>>>    pharmacies are relying on text and calls to notify availability.
>>> 
>>>    Coverage:
>>> 
>>>    https://www.thestar.com/news/gta/2021/04/19/rogers-customers-experience-canada-wide-network-outage-emergency-services-and-physicians-warn-of-disruptions.html
>>>    <https://www.thestar.com/news/gta/2021/04/19/rogers-customers-experience-canada-wide-network-outage-emergency-services-and-physicians-warn-of-disruptions.html>
>>> 
>>> 
>>>     -Rich
>>> 
>>>    *Rich Lafferty* 
>>>    rich at lafferty.ca <mailto:rich at lafferty.ca> / 647-377-1165
>>>    Toronto, Canada 
>>>    http://www.lafferty.ca <http://www.lafferty.ca>
>>> 
>>>    <https://twitter.com/mendel> 
>>>    <https://twitter.com/mendel> <https://facebook.com/richlafferty> 
>>>    <https://facebook.com/richlafferty> <https://linkedin.com/in/richlafferty> 
>>>    <https://linkedin.com/in/richlafferty> <https://instagram.com/wlonkly> 
>>>    <https://instagram.com/wlonkly> <https://www.flickr.com/photos/mendel> 
>>>    <https://www.flickr.com/photos/mendel> <https://github.com/wlonkly> 
>>>    <https://github.com/wlonkly> <https://mendel.tumblr.com> 
>>>    <https://mendel.tumblr.com>
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