[Outages-discussion] [outages] Canadawide Rogers Wireless outage

[Christopher Conley]

Everyone has a test environment, some of us are lucky enough to have a separate production environment…

--
Christopher Conley
Systems Administrator |  Fors Marsh Group
1010 N. Glebe Rd, Suite 510
Arlington, VA 22201





-----Original Message-----
From: Outages-discussion <outages-discussion-bounces at outages.org> On Behalf Of Andy Ringsmuth
Sent: Monday, April 19, 2021 10:42 PM
To: Outages Discussion <outages-discussion at outages.org>
Subject: Re: [Outages-discussion] [outages] Canadawide Rogers Wireless outage



Doesn’t anyone, like, TEST software updates before rolling them out en masse any more?



Apparently not?



Sheesh…





-Andy





> On Apr 19, 2021, at 6:17 PM, mike tancsa via Outages <outages at outages.org<mailto:outages at outages.org>> wrote:

>

> Seems to be a software upgrade gone bad

>

> https://about.rogers.com/news-ideas/a-message-from-jorge-fernandes-chi

> ef-technology-officer-at-rogers/

>

> Starting to see some recovery in Ontario outside of Toronto. Ottawa to

> east of Toronto, and Waterloo, Hamilton and London seem to have

> recovered as well as my one site in Calgary AB that I monitor.

>

>     ---Mike

>

>

> On 4/19/2021 6:52 PM, Hugo Slabbert via Outages wrote:

>> Starting to see anecdotal recovery now in Vancouver, BC.

>>

>> On Mon., Apr. 19, 2021, 15:37 Rich Lafferty via Outages

>> <outages at outages.org <mailto:outages at outages.org<mailto:outages at outages.org%20%3cmailto:outages at outages.org>>> wrote:

>>

>>    I feel kind of weird sending an update that just says “yep, still

>>    out”, but it’s uncommon for a national wireless carrier to have a

>>    multi-hour outage, so:

>>

>>    Yep, still out.

>>

>>    Further coverage as we approach the *eleventh* hour:

>>

>>    https://www.cbc.ca/news/business/rogers-outage-1.5992954

>>    <https://www.cbc.ca/news/business/rogers-outage-1.5992954>

>>

>>    Since this is consumer wireless there are no NOC updates etc. and

>>    Rogers has not been forthcoming with details.

>>

>>    (One side element I find interesting: A lot of reporting has

>>    mentioned that the outage is most prevalent in [list of major

>>    Canadian cities] “according to downdetector.com

>>    <http://downdetector.com>”, but since DownDetector reflects

>>    absolute # of user reports, I suspect that is only saying that

>>    major cities have more people in them.)

>>

>>    -Rich

>>

>>    *Rich Lafferty*

>>    rich at lafferty.ca<mailto:rich at lafferty.ca> <mailto:rich at lafferty.ca> / 647-377-1165

>>    Toronto, Canada

>>    http://www.lafferty.ca <http://www.lafferty.ca>

>>

>>    <https://twitter.com/mendel>

>>    <https://twitter.com/mendel> <https://facebook.com/richlafferty>

>>    <https://facebook.com/richlafferty> <https://linkedin.com/in/richlafferty>

>>    <https://linkedin.com/in/richlafferty> <https://instagram.com/wlonkly>

>>    <https://instagram.com/wlonkly> <https://www.flickr.com/photos/mendel>

>>    <https://www.flickr.com/photos/mendel> <https://github.com/wlonkly>

>>    <https://github.com/wlonkly> <https://mendel.tumblr.com>

>>    <https://mendel.tumblr.com>

>>    On Apr 19, 2021, 1:55 PM -0400, Rich Lafferty , wrote:

>>>    Rogers Wireless (one of Canada’s big three-or-so phone providers)

>>>    is experiencing a Canada-wide outage, starting around 08:00

>>>    Eastern time (-0400) and still ongoing as of now (13:52).

>>>    Affecting calls, text and wireless data, and specifically 911

>>>    callbacks. Home/business wired internet is unaffected.

>>>

>>>    Timing is particularly bad as a couple of provinces have opened

>>>    COVID vaccinations up to new age groups as of this week and

>>>    pharmacies are relying on text and calls to notify availability.

>>>

>>>    Coverage:

>>>

>>>    https://www.thestar.com/news/gta/2021/04/19/rogers-customers-experience-canada-wide-network-outage-emergency-services-and-physicians-warn-of-disruptions.html

>>>

>>> <https://www.thestar.com/news/gta/2021/04/19/rogers-customers-experi

>>> ence-canada-wide-network-outage-emergency-services-and-physicians-wa

>>> rn-of-disruptions.html>

>>>

>>>

>>>     -Rich

>>>

>>>    *Rich Lafferty*

>>>    rich at lafferty.ca<mailto:rich at lafferty.ca> <mailto:rich at lafferty.ca> / 647-377-1165

>>>    Toronto, Canada

>>>    http://www.lafferty.ca <http://www.lafferty.ca>

>>>

>>>    <https://twitter.com/mendel>

>>>    <https://twitter.com/mendel> <https://facebook.com/richlafferty>

>>>    <https://facebook.com/richlafferty> <https://linkedin.com/in/richlafferty>

>>>    <https://linkedin.com/in/richlafferty> <https://instagram.com/wlonkly>

>>>    <https://instagram.com/wlonkly> <https://www.flickr.com/photos/mendel>

>>>    <https://www.flickr.com/photos/mendel> <https://github.com/wlonkly>

>>>    <https://github.com/wlonkly> <https://mendel.tumblr.com>

>>>    <https://mendel.tumblr.com>

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