[Outages-discussion] [outages] 911 outage - MA statewide

[Jay Ashworth]

If you are sending those calls out trunk side, you are not dialing 911 are you? How do you get the 7 or 10 digit number for the incoming psap gate which presumably you are dialing, and how did you get the non-emergency number? Specifically?

About 15 years ago I ran a pair of call centers up into three figures of seat count, and as I remember it we had no way to dial 911 on the outgoing trunks directly to LD carriers which were used to originate calls. We had to make sure that that stuff landed on the local Verizon trunk group, at the very least.

On June 18, 2024 9:07:12 PM EDT, Martin A Flynn via Outages-discussion <outages-discussion at outages.org> wrote:
>Beat me to this -  I support a voice network with 80K endpoints spread out over three LATA.
>
>We always  schedule test calls according to the availability of PSAP/PSDP resources, and are looking at the trunk to confirm the digits we are sending when we do so.
>
>Martin
>
>On 6/18/2024 8:48 PM, Mel Beckman via Outages wrote:
>> I’m posting this to the announce side because it appears readers of this list need to know this important info.
>> 
>> You can’t legally “test call” 911 cold. You have to first schedule the test with your local Public Safety Answering Point (PSAP) using their non-emergency number. You can find the PSAP's non-emergency number in your local phone book or on their website. Some PSAPs may have specific times or dates when they perform test calls, so you must check their website for more information handling BEFORE calling the dispatch center. And you must have an industry need (e.g., phone system installer, first responder, etc) to even schedule a test call. If anyone could make a test call, everyone would be tying up the lines doing that.
>> 
>> All widely available, public information. You clearly didn’t do any research, such as googling “911 test call”.
>> 
>> Which is why you’re being charged.
>> 
>> Continue this discussion on the discuss list.
>> 
>>  -mel
>> 
>>> On Jun 18, 2024, at 4:09 PM, Michael B. Williams via Outages <outages at outages.org> wrote:
>>> 
>>> 
>>> I test-called 911 from about five different phones, and all went through. Now I am facing charges for misuse of 911 system? Seems to be fixed or officially bogus?
>>> 
>>> On Wed, Jun 19, 2024 at 5:24 AM Jay R. Ashworth via Outages <outages at outages.org> wrote:
>>> 
>>>     I have a report this 3pm Tue, hour from the authenticated FB page
>>>     of the Boston PD,
>>>     that 9-1-1 service is out statewide in Mass; they're handling it
>>>     as a Code 2 AHOD;
>>>     flag down a cruiser if you need help.
>>> 
>>>     """
>>>     9-11 is currently down statewide.
>>> 
>>>     If you are experiencing an emergency please pull a Fire Box.
>>> 
>>>     If you need assistance, please reach out to your local Boston
>>>     Police District station.
>>> 
>>>     Boston Police will be patrolling with their blue lights activated
>>>     for high visibility.
>>>     Please approach an officer if you need assistance:
>>> 
>>>     Downtown A-1: (617) 343-4240
>>>     Charlestown A-15: (617) 343-4888
>>>     East Boston A-7: (617) 343-4220
>>>     Roxbury B-2: (617) 343-4270
>>>     Mattapan B-3: (617) 343-4700
>>>     South Boston C-6: (617) 343-4730
>>>     Dorchester C-11: (617) 343-4330
>>>     South End D-4: (617) 343-4250
>>>     Allston/Brighton D-14: (617) 343-4260
>>>     Roslindale/ West Roxbury E-5: (617) 343-4560
>>>     Jamaica Plain E-13: (617) 343-5630
>>>     Hyde Park E-18: (617) 343-5600
>>>     """
>>> 
>>>     And yes, a fairly wide swath of Mass still has handle-pull fireboxes.
>>> 
>>>     We knew those would come in handy some day.
>>> 
>>>     >> Everything except "Officials say it's fixed now" to -discuss,
>>>     please.
>>> 
>>>     And yes, "9-11" is a copy/pasta quote from the posting.  Oops.
>>> 
>>>     Cheers,
>>>     -- jra
>>>     --     Jay R. Ashworth                  Baylink jra at baylink.com
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