[Outages-discussion] [outages] 911 outage - MA statewide
Michael Loftis
mloftis at wgops.com
Wed Jun 19 00:28:20 EDT 2024
Many counties or cities will have an Office of Emergency Management or
similar. For those outside the “business” of emergency response that could
be a good place to start. They’ll generally have public facing phone and/or
email to reach out to.
--
"Genius might be described as a supreme capacity for getting its possessors
into trouble of all kinds."
-- Samuel Butler
On Tue, Jun 18, 2024 at 21:29 Michael B. Williams via Outages-discussion <
outages-discussion at outages.org> wrote:
> I can’t find my local PSAP numbers via Google so how do I get them Jay to
> call?
>
> Any advice is helpful as I don’t want to call 911 in the future to verify.
> Is there a database somewhere?
>
> Sent from Gmail Mobile
>
>
> On Wed, Jun 19, 2024 at 13:26 Jay R. Ashworth <jra at baylink.com> wrote:
>
>> You've again missed it, Mel:
>>
>> I have the number, and I did not get it in any of the ways you suggest
>> I should be able to.
>>
>> Cheers,
>> -- jra
>>
>> ----- Original Message -----
>> > From: "Mel Beckman" <mel at beckman.org>
>> > To: "jra" <jra at baylink.com>
>> > Cc: "Michael B. Williams" <michael.williams at glexia.com>, "Outages
>> Discussion" <outages-discussion at outages.org>
>> > Sent: Tuesday, June 18, 2024 11:09:06 PM
>> > Subject: Re: [Outages-discussion] [outages] 911 outage - MA statewide
>>
>> > Jay,
>> >
>> > But _I_ got the phone number, whereas you did not.
>> >
>> > How do ya like them apples? 😉
>> >
>> > -mel
>> > ________________________________
>> > From: Jay R. Ashworth <jra at baylink.com>
>> > Sent: Tuesday, June 18, 2024 7:30 PM
>> > To: Mel Beckman <mel at beckman.org>
>> > Cc: Michael B. Williams <michael.williams at glexia.com>; Outages
>> Discussion
>> > <outages-discussion at outages.org>
>> > Subject: Re: [Outages-discussion] [outages] 911 outage - MA statewide
>> >
>> > Oh, come ON, Mel.
>> >
>> > You just quoted EXACTLY WHAT I ALREADY QUOTED, and did not answer the
>> > question it, and I raised: HOW DO YOU ACQUIRE THAT non-emergency PSAP
>> > number, which they go out of their way NOT TO GIVE OUT?
>> >
>> > If that's the best you can do, go to your quarters. Send me your sword.
>> >
>> > I've been pretty tolerant of you over the years, but it's been a
>> stretch.
>> >
>> > Do your damn homework before telling me something I'd just told you.
>> >
>> > Cheers,
>> > -- jr '<admin/>' a
>> >
>> > ----- Original Message -----
>> >> From: "Mel Beckman" <mel at beckman.org>
>> >> To: "jra" <jra at baylink.com>
>> >> Cc: "Michael B. Williams" <michael.williams at glexia.com>, "Outages
>> Discussion"
>> >> <outages-discussion at outages.org>
>> >> Sent: Tuesday, June 18, 2024 10:26:58 PM
>> >> Subject: Re: [Outages-discussion] [outages] 911 outage - MA statewide
>> >
>> >> Seems pretty simple. I just googled “how to make a test call to 911”,
>> >>
>> >>
>> >> That produced as the first top result (after Google’s AI thingie):
>> >>
>> >>
>> >>
>> https://www.911.gov/calling-911/frequently-asked-questions/#:~:text=Test%20calls%20confirm%20that%20your,its%20non%2Demergency%20phone%20number
>> .
>> >>
>> >>
>> >> That opens to a national PSAP FAQ, the ninth question of which is:
>> >>
>> >>
>> >> Q.How do I place a "test" call to make sure 911 works for me?
>> >>
>> >> A. Test calls confirm that your local 911 service can receive your 911
>> call and
>> >> has the correct location information. Test calls can be scheduled by
>> contacting
>> >> your local 911 call center via its non-emergency phone number.
>> >>
>> >>
>> >> In your preferred search engine, search the key words “emergency
>> communications
>> >> center non-emergency number" and include the names of the city or
>> town, state,
>> >> and county or parish in your search. Test calls may need to be
>> scheduled and
>> >> are usually based on the workload experienced at the PSAP.
>> >>
>> >>
>> >> For more information, visit the National Association of State 911
>> >> Administrators<https://www.nasna911.org/home> site.
>> >>
>> >> Please do not call 911 to obtain the non-emergency number.
>> >>
>> >>
>> >> Googling “emergency communications center non-emergency number"
>> >>
>> >> as instructed along with a city name got me the non-emergency number
>> every time.
>> >>
>> >>
>> >> -mel
>> >>
>> >> On Jun 18, 2024, at 7:04 PM, Jay R. Ashworth <jra at baylink.com> wrote:
>> >>
>> >>I Am Not A Lawyer.
>> >>
>> >> But if someone tried to charge me for that, I'd just be calm and
>> >> professional, and tell them that I felt obligated to check the report
>> >> out in support of my ... whatever community I felt justified it, and if
>> >> they had a preferred approach, I'd be happy to do it that way *if
>> someone
>> >> promulgated that information somewhere I could have gotten it*.
>> >>
>> >> IME, they protect that non-emergency number *to the PSAP* pretty
>> closely;
>> >> I have it cause I got it as CNID on a callback when I had to read off a
>> >> dispatcher for requiring me to provide a physical street address *for
>> the
>> >> middle of a major inter-county bridge*.
>> >>
>> >> This is why I question Mel's assertion.
>> >>
>> >> Cheers,
>> >> -- jra
>> >>
>> >> ----- Original Message -----
>> >> From: "Michael B. Williams" <Michael.Williams at glexia.com>
>> >> To: "jra" <jra at baylink.com>
>> >> Cc: "Mel Beckman" <mel at beckman.org>, "Outages Discussion"
>> >> <outages-discussion at outages.org>
>> >> Sent: Tuesday, June 18, 2024 9:47:14 PM
>> >> Subject: Re: [Outages-discussion] [outages] 911 outage - MA statewide
>> >>
>> >> Jay for any of us who get charged are we able to send the police your
>> info
>> >> to just confirm we were testing because of the alleged outage? Is that
>> the
>> >> best procedure to follow to address these issues?
>> >>
>> >> Seems ridiculous that we’d be charged for confirming if 911 service is
>> >> working for our clients.
>> >>
>> >> Sent from Gmail Mobile
>> >>
>> >>
>> >> On Wed, Jun 19, 2024 at 10:59 Jay R. Ashworth via Outages-discussion <
>> >> outages-discussion at outages.org> wrote:
>> >>
>> >> [ Moving to -discuss ]
>> >>
>> >> Googling "911 test call" takes you, largely, here:
>> >>
>> >> https://www.911.gov/calling-911/frequently-asked-questions/
>> >>
>> >> Googling the string they suggest:
>> >>
>> >> "emergency communications center non-emergency number 727"
>> >>
>> >> gets me a *lot* of PD and fire non-emergency numbers, but does NOT
>> >> give me the NE number for the 727 PSAP -- which I know because I
>> >> *have* that number in my dialling directory, and a complete album
>> >> of photos of that room before they staffed it about 10 years ago.
>> >> It's a very pretty call center, attached to the new PCSO building.
>> >>
>> >> So, how, exactly, are semi-civilians supposed to execute these
>> >> instructions, Mel? Real-world.
>> >>
>> >> Cheers,
>> >> -- jra
>> >>
>> >> ----- Original Message -----
>> >> From: "Mel Beckman" <mel at beckman.org>
>> >> To: "Michael B. Williams" <michael.williams at glexia.com>
>> >> Cc: "jra" <jra at baylink.com>, outages at outages.org
>> >> Sent: Tuesday, June 18, 2024 8:48:37 PM
>> >> Subject: Re: [outages] 911 outage - MA statewide
>> >>
>> >> I’m posting this to the announce side because it appears readers of
>> this
>> >> list
>> >> need to know this important info.
>> >>
>> >> You can’t legally “test call” 911 cold. You have to first schedule the
>> >> test with
>> >> your local Public Safety Answering Point (PSAP) using their
>> non-emergency
>> >> number. You can find the PSAP's non-emergency number in your local
>> phone
>> >> book
>> >> or on their website. Some PSAPs may have specific times or dates when
>> >> they
>> >> perform test calls, so you must check their website for more
>> information
>> >> handling BEFORE calling the dispatch center. And you must have an
>> >> industry need
>> >> (e.g., phone system installer, first responder, etc) to even schedule a
>> >> test
>> >> call. If anyone could make a test call, everyone would be tying up the
>> >> lines
>> >> doing that.
>> >>
>> >> All widely available, public information. You clearly didn’t do any
>> >> research,
>> >> such as googling “911 test call”.
>> >>
>> >> Which is why you’re being charged.
>> >>
>> >> Continue this discussion on the discuss list.
>> >>
>> >> -mel
>> >>
>> >> On Jun 18, 2024, at 4:09 PM, Michael B. Williams via Outages
>> >> <outages at outages.org> wrote:
>> >>
>> >>
>> >> I test-called 911 from about five different phones, and all went
>> >> through. Now I
>> >> am facing charges for misuse of 911 system? Seems to be fixed or
>> >> officially
>> >> bogus?
>> >>
>> >>
>> >> On Wed, Jun 19, 2024 at 5:24 AM Jay R. Ashworth via Outages
>> >> <outages at outages.org> wrote:
>> >> I have a report this 3pm Tue, hour from the authenticated FB page of
>> the
>> >> Boston
>> >> PD,
>> >> that 9-1-1 service is out statewide in Mass; they're handling it as a
>> >> Code 2
>> >> AHOD;
>> >> flag down a cruiser if you need help.
>> >>
>> >> """
>> >> 9-11 is currently down statewide.
>> >>
>> >> If you are experiencing an emergency please pull a Fire Box.
>> >>
>> >> If you need assistance, please reach out to your local Boston Police
>> >> District
>> >> station.
>> >>
>> >> Boston Police will be patrolling with their blue lights activated for
>> >> high
>> >> visibility.
>> >> Please approach an officer if you need assistance:
>> >>
>> >> Downtown A-1: (617) 343-4240
>> >> Charlestown A-15: (617) 343-4888
>> >> East Boston A-7: (617) 343-4220
>> >> Roxbury B-2: (617) 343-4270
>> >> Mattapan B-3: (617) 343-4700
>> >> South Boston C-6: (617) 343-4730
>> >> Dorchester C-11: (617) 343-4330
>> >> South End D-4: (617) 343-4250
>> >> Allston/Brighton D-14: (617) 343-4260
>> >> Roslindale/ West Roxbury E-5: (617) 343-4560
>> >> Jamaica Plain E-13: (617) 343-5630
>> >> Hyde Park E-18: (617) 343-5600
>> >> """
>> >>
>> >> And yes, a fairly wide swath of Mass still has handle-pull fireboxes.
>> >>
>> >> We knew those would come in handy some day.
>> >>
>> >> Everything except "Officials say it's fixed now" to -discuss, please.
>> >>
>> >> And yes, "9-11" is a copy/pasta quote from the posting. Oops.
>> >>
>> >> Cheers,
>> >> -- jra
>> >> --
>> >> Jay R. Ashworth Baylink
>> >> jra at baylink.com<mailto:jra at baylink.com>
>> >> Designer The Things I Think
>> >> RFC 2100
>> >> Ashworth & Associates
>> >> http://www.bcp38.info<
>> >>
>> https://mailtrack.io/l/435e5cceee61d5f7ac924fad95f431f695f8c313?w=b3V0YWdlc0BvdXRhZ2VzLm9yZw&url=http%3A%2F%2Fwww.bcp38.info&u=10605575&signature=fd599c8b9bba0733
>> >>
>> >> 2000 Land Rover DII
>> >> St Petersburg FL USA BCP38: Ask For It By Name! +1 727
>> >> 647 1274
>> >> _______________________________________________
>> >> Outages mailing list
>> >> Outages at outages.org<mailto:Outages at outages.org>
>> >> https://puck.nether.net/mailman/listinfo/outages<
>> >>
>> https://mailtrack.io/l/6133d8f2c307508a97d1221ec0eeb6d9e6e6ac12?w=b3V0YWdlc0BvdXRhZ2VzLm9yZw&url=https%3A%2F%2Fpuck.nether.net%2Fmailman%2Flistinfo%2Foutages&u=10605575&signature=2b990b6a1f66b279
>> >>
>> >> _______________________________________________
>> >> Outages mailing list
>> >> Outages at outages.org
>> >> https://puck.nether.net/mailman/listinfo/outages
>> >>
>> >> --
>> >> Jay R. Ashworth Baylink
>> >> jra at baylink.com
>> >> Designer The Things I Think
>> RFC
>> >> 2100
>> >> Ashworth & Associates http://www.bcp38.info 2000 Land
>> >> Rover DII
>> >> St Petersburg FL USA BCP38: Ask For It By Name! +1 727
>> 647
>> >> 1274
>> >> _______________________________________________
>> >> Outages-discussion mailing list
>> >> Outages-discussion at outages.org
>> >> https://puck.nether.net/mailman/listinfo/outages-discussion
>> >>
>> >> --
>> >> Jay R. Ashworth Baylink
>> jra at baylink.com
>> >> Designer The Things I Think
>> RFC 2100
>> >> Ashworth & Associates http://www.bcp38.info 2000 Land
>> Rover DII
>> >> St Petersburg FL USA BCP38: Ask For It By Name! +1 727
>> 647 1274
>> >
>> > --
>> > Jay R. Ashworth Baylink
>> jra at baylink.com
>> > Designer The Things I Think
>> RFC 2100
>> > Ashworth & Associates http://www.bcp38.info 2000 Land
>> Rover DII
>> > St Petersburg FL USA BCP38: Ask For It By Name! +1 727
>> 647 1274
>>
>> --
>> Jay R. Ashworth Baylink
>> jra at baylink.com
>> Designer The Things I Think RFC
>> 2100
>> Ashworth & Associates http://www.bcp38.info 2000 Land
>> Rover DII
>> St Petersburg FL USA BCP38: Ask For It By Name! +1 727 647
>> 1274
>>
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