[outages] List comment

[Gadi Evron]

On Tue, 24 Jun 2008, Dan York wrote:
>
> On Jun 24, 2008, at 1:15 PM, Valdis.Kletnieks at vt.edu wrote:
>
>> On Mon, 23 Jun 2008 22:44:22 EDT, Christian Blair said:
>> 
>>> We don't need everyone's traceroute.
>>> Hardly useful for others anyway unless they're your roommate.
>> 
>> Actually, you have that backwards.
>> 
>> If somebody posts a traceroute from a vastly different network location,
>> that tells you something.
>
>
> I think the question really is - is this list designed for *reporting* and 
> confirming outages?  Or is it designed for *diagnosing*/discussing/ 
> troubleshooting outages?
>
> If someone reports an outage, there is a degree of working with the reporter 
> to confirm the outage that is necessary.  (i.e. "AIM isn't working for me" 
> and others either confirming or saying that it does work for them.)  There 
> have, though, been a couple of threads where this exchange has seemed to go 
> on for a bit more than simple confirmation and dived more into 
> troubleshooting.
>
> The "reporting/confirming" type of list is a lower-traffic kind of list 
> that's more announcement/alert-oriented.  The "diagnosing/discussing" type of 
> list could be a much higher-traffic list.    Both are worthwhile types of 
> lists to have... but they also may attract different subscribers.
>
> Based on a couple of comments I've seen here, I think some folks may have 
> signed up thinking they were getting the first type of list and are less 
> interested in the second type of list.  They may be more interested in 
> "alerts" and not interested in "discussion".
>
> I don't have a great solution to offer... I think the "community" here is 
> probably too new to split into separate "alerts" and "discussion" lists.  I 
> also personally don't care which type of list it is.  But I would suggest 
> this difference in expectations is perhaps at the route of the original 
> comment and others that have been on the list.
>

I think you covered it best. While outages does have some operational 
troubleshooting and peer-support going on, it is under the same threads.

While imperfect, I agree completely that the community is too new to 
split. I think peer moderation and mail filters worked pretty good for us 
so far.

Let's see if it keeps working, then I guess we can turn to 
meta-discussion.


> My 2 cents,
> Dan
>
> -- 
> Dan York, CISSP, Director of Emerging Communication Technology
> Office of the CTO    Voxeo Corporation     dyork at voxeo.com
> Phone: +1-407-455-5859  Skype: danyork  http://www.voxeo.com
> Blogs: http://blogs.voxeo.com  http://www.disruptivetelephony.com
>
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>
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