[outages] Blackberry Email Troubles?

[Mike Hoffman (CT)]

BES emails still go through the RIM NOC I believe.  We've had outages that have affected my people before.

Thank you,
Mike Hoffman
IT Help Desk Analyst
Odyssey Logistics & Technology Corporation
39 Old Ridgebury Rd
A-4
Danbury, CT  06810
Phone: (203) 448-3872
Fax: (203) 448-3901

Odyssey Overland LLC
1500 Rt 517
Hackettstown, NJ  07840
Phone: (908) 850-4490 x207
Fax: (908) 850-3852

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________________________________________
From: outages-bounces at outages.org [outages-bounces at outages.org] On Behalf Of Josh Luthman [josh at imaginenetworksllc.com]
Sent: Thursday, December 17, 2009 12:44 PM
To: Ketan Mangal
Cc: outages at outages.org; Richey
Subject: Re: [outages] Blackberry Email Troubles?

I believe it would be specific to BIS customers.

>From what I gather, BES uses Exchange for it's email start to finish - you use your mobile provider's data network to go from your Blackberry phone to your own servers.

BIS connects to servers housed by Blackberry.

Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373

"The secret to creativity is knowing how to hide your sources."
--- Albert Einstein


On Thu, Dec 17, 2009 at 11:32 AM, Ketan Mangal <kmangal at epiknetworks.com<mailto:kmangal at epiknetworks.com>> wrote:

Is this outage specific to BES USERS OR BIS USERS





-----Original Message-----
From: outages-bounces at outages.org<mailto:outages-bounces at outages.org> on behalf of Paul Stewart
Sent: Thu 17/12/2009 11:10
To: 'L.T.  Easterly'; 'Richey'
Cc: outages at outages.org<mailto:outages at outages.org>
Subject: Re: [outages] Blackberry Email Troubles?

Canadian's are very high users of Blackberry so it makes sense the new is spreading like wildfire....;)



From: outages-bounces at outages.org<mailto:outages-bounces at outages.org> [mailto:outages-bounces at outages.org] On Behalf Of L.T. Easterly
Sent: December-17-09 11:07 AM
To: Richey
Cc: outages at outages.org<mailto:outages at outages.org>
Subject: Re: [outages] Blackberry Email Troubles?



Verizon's 800# for blackberry service in Central FL  is stating it's a blackberry outage, and several news outlets in Canada (of all places) are reporting outages across North America:

http://www.thestar.com/business/article/740047--rogers-email-for-blackberry-down



On Thu, Dec 17, 2009 at 9:29 AM, Richey <mylists at battleop.com<mailto:mylists at battleop.com>> wrote:

I've had a couple of calls from customers asking if we are down (our email servers) or if it's Blackberry that's down.      I've sent a few test messages and they do not come to my BB but they do come to my desktop.    The people who have called are on Verizon and are in the Chattanooga, TN market.





Richey






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