[outages] Rackspace DFW1 packetloss

[Roman Lara]

We are not aware of any issues that could have lead to the packet loss. We are now working directly with Mrs. Nelson to help her resolve any issues she is experiencing.

Thank you,
Rackspace NOC



From: outages-bounces at outages.org [mailto:outages-bounces at outages.org] On Behalf Of Deborah Nelson
Sent: Tuesday, July 27, 2010 12:38 PM
To: outages at outages.org
Subject: [outages] Rackspace DFW1 packetloss

Greetings from the Pacific Northwest

I have no idea what I'm doing but Comcast tells me that they are incapable of helping me solve all the internet connectivity issues I've been suffering over the last month.  They recommend that I contact the companies that own the offending servers in order to ask for help.  This is a very big for someone like me; having virtually no technical skills or a vocabulary for dealing with "issues" involving the internet. Still, I need to work and simply cannot until the matter is resolve. Hence this email to You, whoever you are :)

I have left a voicemail with the gentleman below because his name is associated with one of the servers that has been plaguing my connections; 75.149.230.242.  I do not know if You are affiliated with Mr. Howland or not. (shrug)


Tim Howland

http://wdogsystems.com/

978-225-8494


I am hoping you have the patience and willingness to help me navigate options so that I can work with uninterrupted connections to my various clients' servers.

Please and thank you.

___________________________
DLN Consulting Group Inc.

Deborah Nelson

T: 619.920.6074
E: dlnconsulting at comcast.net<mailto:dlnconsulting at comcast.net>

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