[outages] AT&T Audio Conferencing Outage

[Brian DuRoss]

Currently impacting all of our AT&T tele-conferencing services. Ticket follows...

All Times are Network Time (GMT-6)
Current Network Time: 9:38 AM  03/12/2010


Event Managed by:

CNOC

AT&T Network/Region:

U.S. Network

Event:

System


Location:

NSDNET/RUBY Automation/BVOIP

Event Description:

NSDNET is experiencing an outage impacting all RUBY Automation as well as BVOIP customers.

Customer Impact:

Trouble Reports:0

Tracking Ticket:

Tool:  AOTS

Ticket:  121572568

Event Start:

At: 8:00 AM

On: 03/12/2010

Duration:

1 Hours 38 Minutes

Estimated Time to Repair:

Unknown

CNOC Study Code:

3A12US1    FX:  FX1      TCB/MCB:

Sensitive

AOTS Ticket:

121575115


Alert#

Date/Time

Status

3

03/12/2010 9:12 A

Technicians continue to investigate the suspected router issue in Denver, CO located in the NSDNET network area. There is also BVOIP customer impact due to this outage. There is no ETTR available at this time.


2

03/12/2010 9:02 A

The trouble is suspected to be due to a router issue in Denver, CO located in the NSDNET network area. Teams continue to investigate the trouble. There is no ETTR available at this time.

1

03/12/2010 8:48 A

NSDNET is experiencing an outage impacting all RUBY Automation. Support teams are currently investigating the trouble. There is no ETTR available at this time.


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