[outages] Verizon DNS Outage

[Jeremy Chadwick]

Note for folks:

This is SOP (standard operating procedure) for Verizon.  You *will not*
be able to get a root cause or RFO from any tech/engineer/support person
you speak to.

If you want an RFO, you need to ask your Support Director (or Sales Rep
if you don't have such a person and you'll be appointed one).  You'll
need to give them a ticket number (doesn't matter if it's a masters
ticket or not) and give them about 2-3 weeks.  You'll get an official
RFO then.

-- 
| Jeremy Chadwick                                   jdc at koitsu.org |
| UNIX Systems Administrator                http://jdc.koitsu.org/ |
| Mountain View, CA, US                                            |
| Making life hard for others since 1977.             PGP 4BD6C0CB |

On Thu, Apr 18, 2013 at 09:34:03PM +0000, Network Operations wrote:
> Additionally, their main support number is playing the follow automated message:
> "As of 15:27 PM, remediation cleared the events causing query failures to our authoritative DNS servers"
> 
> No reason given, and their support staff will not give out any answers other than there was a "domain outage".  So, there was something, but there is no reason as to what it was.
> 
> 
> -----Original Message-----
> From: Stephane Bortzmeyer [mailto:bortzmeyer at nic.fr] 
> Sent: Thursday, April 18, 2013 5:30 PM
> To: Network Operations
> Cc: outages at outages.org
> Subject: Re: [outages] Verizon DNS Outage
> 
> On Thu, Apr 18, 2013 at 07:31:57PM +0000,  Network Operations <NetworkOperations at etsms.com> wrote  a message of 8 lines which said:
> 
> > Having issues with Verizon DNS Servers.
> 
> It is very vague: could you produce at least a dig's output? We do not know if you talk about their resolvers or about the authoritative name servers for verizon.com.
> 
> verizon.com appears to works fine (served by Akamai DNS service).
> 
> _______________________________________________
> Outages mailing list
> Outages at outages.org
> https://puck.nether.net/mailman/listinfo/outages