[outages] Voip Innovations down hard outage Public Ticket # 77895

[Jered Morgan]

VI NOC is aware of an issue that is affecting both inbound and outbound
calls on our network. Our engineers are actively looking into this and
updates will be provided as more information becomes available. This issue
is affecting calls across all carriers at this time. Please do not respond
to this ticket as it for informational purposes only. We will communicate
with you through this public ticket by providing updates as more
information becomes available.

Our engineers continue to work this issue with our switch vendor. We still
do not have an ETR but have been working diligently to correct the problem.
Please understand that a lack of updates does not mean the issue is not
being investigated. Contrarily, this is our top priority and will continue
to be so until it is resolved. We had updated several times earlier in this
ticket that we thought it was nearly cleared because at the time we felt
that was the case. We will provide any additional information as it becomes
available but we want to reiterate that this issue is actively being worked.
by: RandyS
--11/7/2013 11:53:00 PM


 We have received word that our switch vendor will be performing rolling
restarts across some of our network equipment. They will be assessing the
affect of this on an ongoing basis once this has completed and we will
provide additional updates as information becomes available.
by: RandyS
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