[outages] Experiencing reports of connectivity disruption at static.oak01.latisys.net in Chicago

[Alex Vanino]

443

Regards,

Alex Vanino | AbilTo
Principal Network Architect
Phone: (646) 795-4411
Website: http://www.abilto.com<http://www.abilto.com/>
LinkedIn: http://lnkd.in/v63TbM

From: Frank Bulk [mailto:frnkblk at iname.com]
Sent: Friday, June 20, 2014 9:51 AM
To: Alex Vanino; outages at outages.org
Subject: RE: Experiencing reports of connectivity disruption at static.oak01.latisys.net in Chicago

Does your application run on a certain TCP port that we can hit?

Frank

From: Outages [mailto:outages-bounces at outages.org] On Behalf Of Alex Vanino
Sent: Friday, June 20, 2014 8:15 AM
To: outages at outages.org<mailto:outages at outages.org>
Subject: [outages] Experiencing reports of connectivity disruption at static.oak01.latisys.net in Chicago

Hi Outages,

We have been receiving reports from users all over the country that they have been failing to connect to our application. For other users everything is working fine. Our application is hosted at Latisys(static.oak01.latisys.net) in Chicago. I myself am experiencing mixed connectivity issue's. I can connect to one of my IP's at Latisys, but not the other. Tracert's indicate that packet is getting to their network.

Does not work for me:
Tracing route to cleardata03.abilto.com [192.65.157.58]
over a maximum of 30 hops:

  1     2 ms    <1 ms     1 ms  192.168.25.1
  2     8 ms     8 ms     8 ms  L100.NWRKNJ-VFTTP-95.verizon-gni.net [98.109.10.
1]
  3    11 ms    12 ms    13 ms  G1-2-4-6.NWRKNJ-LCR-22.verizon-gni.net [100.41.2
02.206]
  4    11 ms    11 ms    11 ms  130.81.162.84
  5    10 ms    13 ms    14 ms  0.xe-11-0-0.GW13.NYC1.ALTER.NET [152.63.18.114]

  6     9 ms    11 ms    10 ms  comcast.com.customer.alter.net [152.179.220.126]

  7    18 ms    11 ms    25 ms  he-0-15-0-0-cr01.sacramento.ca.ibone.comcast.net
[68.86.85.85]
  8    33 ms    35 ms    35 ms  he-0-10-0-0-cr01.350ecermak.il.ibone.comcast.net
[68.86.86.222]
  9    30 ms    31 ms    29 ms  68.86.87.242
10    43 ms    62 ms    39 ms  50.242.148.210
11    46 ms    29 ms    35 ms  69.8.117.130
12    32 ms    35 ms    31 ms  69.8.117.150
13    36 ms    31 ms    32 ms  207-223-34-12.static.oak01.latisys.net [207.223.
34.12]
14     *        *        *     Request timed out.
15     *        *        *     Request timed out.
16     *        *        *     Request timed out.
17     *     ^C

Works fine for me.
Tracing route to cleardata01.abilto.com [192.65.157.49]
over a maximum of 30 hops:

  1     2 ms     2 ms     1 ms  192.168.25.1
  2     9 ms    10 ms     8 ms  L100.NWRKNJ-VFTTP-95.verizon-gni.net [98.109.10.
1]
  3    12 ms    13 ms    13 ms  G1-3-3-1.NWRKNJ-LCR-21.verizon-gni.net [130.81.2
18.238]
  4    15 ms    14 ms    15 ms  130.81.162.64
  5    11 ms    14 ms    15 ms  0.xe-10-0-1.GW13.NYC1.ALTER.NET [152.63.20.169]

  6    13 ms    11 ms    14 ms  comcast.com.customer.alter.net [152.179.220.126]

  7    16 ms    17 ms    15 ms  he-0-15-0-0-cr01.sacramento.ca.ibone.comcast.net
[68.86.85.85]
  8    35 ms    36 ms    36 ms  he-0-10-0-0-cr01.350ecermak.il.ibone.comcast.net
[68.86.86.222]
  9    30 ms    32 ms    32 ms  he-0-10-0-1-pe04.350ecermak.il.ibone.comcast.net
[68.86.83.54]
10    34 ms    69 ms    38 ms  50.242.148.210
11    36 ms    32 ms    29 ms  69.8.117.130
12    29 ms    33 ms    34 ms  69.8.117.150
13    30 ms    30 ms    31 ms  207-223-34-12.static.oak01.latisys.net [207.223.
34.12]
14     *        *        *     Request timed out.
15     *        *        *     Request timed out.
16     *        *     ^C

(ICMP Is off at my host's routers, hense timeout)

I'm on the phone now with the Network Architect at my hosting provider, but it looks to me to be a problem in the Latisys datacenter, or with one of their providers. Anyone have any information?


Regards,

Alex Vanino | AbilTo
Principal Network Architect
Phone: (646) 795-4411
Website: http://www.abilto.com<http://www.abilto.com/>
LinkedIn: http://lnkd.in/v63TbM

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