[outages] Belkin [heartbeat.belkin.com]

[Josh Luthman]

I believe it needs to both be pingable and attempt an HTTP request.  If the
HTTP request fails and ping works, the router just assumes the Internet is
working.

If it can't ping it, it assumes the "Internet is down".

I don't have any Belkin routers on hand so I can't confirm this theory.



Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373

On Tue, Oct 7, 2014 at 11:56 AM, Frank Bulk <fbulk at mypremieronline.com>
wrote:

>  Please provide more information on this – our helpdesk is getting calls
> about this.  Are you saying just route 67.20.176.130 to a pingable IP?
>
>
>
> Frank
>
>
>
> *From:* Outages [mailto:outages-bounces at outages.org] *On Behalf Of *Josh
> Luthman via Outages
> *Sent:* Tuesday, October 07, 2014 10:42 AM
> *To:* Paul Miller
> *Cc:* outages at outages.org
> *Subject:* Re: [outages] Belkin [heartbeat.belkin.com]
>
>
>
> Just because you can ping it does not mean it will work.  I've confirmed
> with other users this is the case.  I believe there is some sort of HTTP
> request that confirms the connection is working (like Windows, Android,
> etc).
>
>
>
> Another resolution is to just loopback 67.20.176.130 (seems to be this IP
> for everyone so far).
>
>
>
>
>
> Josh Luthman
> Office: 937-552-2340
> Direct: 937-552-2343
> 1100 Wayne St
> Suite 1337
> Troy, OH 45373
>
>
>
> On Tue, Oct 7, 2014 at 11:17 AM, Paul Miller via Outages <
> outages at outages.org> wrote:
>
> On one of my netblocks my subscribers can nolonger ping Belkin.  I can ping
> heartbeat.belkin.com from my webservers and from subscriber units on a
> different netblock.
>
> Apparently Belkin routers ping the home base every couple seconds to
> determine
> the correct color of the Internet light on the router (orange or blue
> *sigh*).
> Worse, when it can't ping the Belkin site the router seems to pack up and
> redirect my subscribers to their router configuration page.
>
> I found this pretty easy to work around.  I simply DNATed the pings
> intended
> for heartbeat.belkin.com to one of my local nameservers and that seems to
> get
> them back online.  It's a silly workaround, but if anyone else is seeing
> all
> the Belkin routers on their network pack up, this could be why.
>
> -Paul
>
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