[outages] Level3/TW Telecom issues?

[jungle Boogie]

On 27 August 2015 at 12:54, Scott Weeks via Outages <outages at outages.org> wrote:
>
> --- outages at outages.org wrote:
>
> Root Cause: An unknown issue in Chicago, IL was impacting IP services.
> Fix Action: Adjustments were made to resolve the issue and restore services.
>
> Summary:
> The IP NOC responded to an unknown issue in Chicago, IL that
> was impacting IP services. Tier III Technical Support were
> engaged to assist with investigations, and adjustments were
> made to resolve the issue and stabilize traffic. Monitoring
> continues to ensure stability. Should further issues be
> experienced, please contact the Level 3 Technical Service
> Center.
> ------------------------------------------
>
>
> This has got to be one of the funniest (stoopidest?) tickets
> I've seen in a long time.  We don't know what the problem is,
> but we made 'adjustments' to fix it and the network's now
> stable.  If it's an unknown problem, how do you know what to
> 'adjust' to fix it?
>

Try 100 things and hope one makes a difference.

> scott
>
>
>
>

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