[outages] Comcast LA issue?

John Neiberger jneiberger at gmail.com
Thu Feb 19 19:47:11 EST 2015


Yep. A 100G link had lost its mind. Sounds like all is well now. Thanks for
the info!

John

On Thu, Feb 19, 2015 at 5:41 PM, Jeremy Chadwick <jdc at koitsu.org> wrote:

> Looks resolved as of about 16:23 PT (UTC-8) -- everything appears
> reliable now (all my mail just came flooding in ;-) ).
>
> Looks like there was a link flap or some reconvergence on the forward
> path that happened at about 16:21, followed by recovery.  (I saw nothing
> on the return path).  Look about right?
>
> === Thu Feb 19 16:21:00 PST 2015  (1424391660)
> Start: Thu Feb 19 16:21:00 2015
> HOST: icarus.home.lan
> Loss%   Snt   Rcv  Last   Avg  Best  Wrst
>   1.|-- gw.home.lan (192.168.1.1)
>  0.0%    30    30   0.2   0.2   0.2   0.3
>   2.|-- 69.181.136.1
> 0.0%    30    30   9.5   8.8   7.8  15.4
>   3.|-- te-0-2-0-5-sur03.santaclara.ca.sfba.comcast.net (68.86.249.69)
> 0.0%    30    30   9.4   8.9   8.2  15.7
>   4.|-- te-0-0-0-13-sur03.sanrafael.ca.sfba.comcast.net (162.151.78.134)
> 0.0%    30    30  11.9  11.8   9.5  13.8
>   5.|-- ???
> 100.0    30     0   0.0   0.0   0.0   0.0
>   6.|-- he-2-9-0-0-cr01.losangeles.ca.ibone.comcast.net (68.86.86.102)
>  16.7%    30    25  12.5  13.2  11.2  16.2
>   7.|-- 50.242.148.34
> 23.3%    30    23  11.6  13.8  10.9  47.6
>   8.|-- ae-3-80.edge6.LosAngeles1.Level3.net (4.69.144.142)
> 16.7%    30    25  18.7  19.0  18.3  21.7
>   9.|-- ae-3-80.edge6.LosAngeles1.Level3.net (4.69.144.142)
> 50.0%    30    15  18.6  19.7  18.2  26.2
>  10.|-- ae-27-27.car2.LosAngeles1.Level3.net (4.69.201.18)
>  16.7%    30    25 370.2  87.7  25.9 370.2
>  11.|-- GIGLINX-INC.car2.LosAngeles1.Level3.net (4.30.195.86)
> 10.0%    30    27 133.6  26.8  19.1 133.6
>  12.|-- mambo.koitsu.org (174.136.108.146)
>  13.3%    30    26  19.1  19.4  18.4  26.9
> === END
>
> === Thu Feb 19 16:22:00 PST 2015  (1424391720)
> Start: Thu Feb 19 16:22:00 2015
> HOST: icarus.home.lan
> Loss%   Snt   Rcv  Last   Avg  Best  Wrst
>   1.|-- gw.home.lan (192.168.1.1)
>  0.0%    30    30   0.2   0.2   0.2   0.3
>   2.|-- 69.181.136.1
> 0.0%    30    30   9.1   9.0   8.0  13.6
>   3.|-- te-0-2-0-5-sur03.santaclara.ca.sfba.comcast.net (68.86.249.69)
> 0.0%    30    30   9.0   9.2   8.1  15.9
>   4.|-- te-0-0-0-13-sur03.sanrafael.ca.sfba.comcast.net (162.151.78.134)
> 0.0%    30    30  11.7  12.6   9.8  21.6
>   5.|-- ???
> 100.0    30     0   0.0   0.0   0.0   0.0
> === END
>
> === Thu Feb 19 16:23:00 PST 2015  (1424391780)
> Start: Thu Feb 19 16:23:00 2015
> HOST: icarus.home.lan
> Loss%   Snt   Rcv  Last   Avg  Best  Wrst
>   1.|-- gw.home.lan (192.168.1.1)
>  0.0%    30    30   0.2   0.2   0.2   0.3
>   2.|-- 69.181.136.1
> 0.0%    30    30   9.0   9.0   7.7  15.0
>   3.|-- te-0-2-0-5-sur03.santaclara.ca.sfba.comcast.net (68.86.249.69)
> 0.0%    30    30   9.2   8.9   8.2  10.1
>   4.|-- te-0-0-0-13-sur03.sanrafael.ca.sfba.comcast.net (162.151.78.134)
> 0.0%    30    30  12.5  12.4  10.0  19.2
>   5.|-- ???
> 100.0    30     0   0.0   0.0   0.0   0.0
>   6.|-- he-2-9-0-0-cr01.losangeles.ca.ibone.comcast.net (68.86.86.102)
> 0.0%    30    30  14.6  14.0  11.1  23.2
>   7.|-- 50.242.148.34
>  0.0%    30    30  12.2  11.7  10.7  19.0
>   8.|-- ae-3-80.edge6.LosAngeles1.Level3.net (4.69.144.142)
> 16.7%    30    25  19.5  24.6  18.2  53.5
>   9.|-- ae-3-80.edge6.LosAngeles1.Level3.net (4.69.144.142)
> 46.7%    30    16  19.2  18.8  18.2  19.9
>  10.|-- ae-27-27.car2.LosAngeles1.Level3.net (4.69.201.18)
> 0.0%    30    30  76.1  53.7  20.2 109.3
>  11.|-- GIGLINX-INC.car2.LosAngeles1.Level3.net (4.30.195.86)
>  0.0%    30    30  22.2  21.4  18.9  32.7
>  12.|-- mambo.koitsu.org (174.136.108.146)
> 0.0%    30    30  18.6  19.3  18.5  21.5
> === END
>
> --
> | Jeremy Chadwick                                   jdc at koitsu.org |
> | UNIX Systems Administrator                http://jdc.koitsu.org/ |
> | Making life hard for others since 1977.             PGP 4BD6C0CB |
>
> On Thu, Feb 19, 2015 at 05:24:08PM -0700, John Neiberger wrote:
> > Those of you having issues, can you check to see if they're still
> occurring?
> >
> > Thanks,
> > John
> >
> > On Thu, Feb 19, 2015 at 4:25 PM, Jeremy Chadwick via Outages <
> > outages at outages.org> wrote:
> >
> > > Here's another destination showing the same problem (I can't even load
> > > http://www.dslreports.com/ at present -- handshake works, but either
> > > client->server GET request gets lost, or payload response gets lost,
> > > followed by TCP retrans, eventually RST from the server, rinse lather
> > > repeat), with things again looking centralised around LA.
> > >
> > > Hopefully having multiple test endpoints will come in handy.
> > >
> > > Source IP: 69.181.142.213
> > > Destination IP: 64.91.255.98
> > >
> > >
> > > Packets               Pings
> > >  Host
>  Loss%
> > >  Snt   Rcv  Last   Avg  Best  Wrst
> > >  1. gw.home.lan (192.168.1.1)
> 0.0%
> > >  171   171   0.2   0.2   0.2   0.4
> > >  2. 69.181.136.1
>  0.0%
> > >  171   171  12.7   9.6   7.7  19.2
> > >  3. te-0-2-0-5-sur03.santaclara.ca.sfba.comcast.net (68.86.249.69)
> > >  0.0%   171   171   9.4   9.2   8.0  17.1
> > >  4. te-0-0-0-13-sur03.sanrafael.ca.sfba.comcast.net (162.151.78.134
> > > 0.0%   171   171  12.1  12.2   9.5  18.4
> > >  5. he-1-5-0-0-cr01.sanjose.ca.ibone.comcast.net (68.86.90.93)
> > > 98.8%   171     2 50456 50095 49735 50456
> > >  6. he-2-9-0-0-cr01.losangeles.ca.ibone.comcast.net (68.86.86.102)
> > >  2.9%   171   166  14.1  13.5  10.9  22.7
> > >  7. he-2-12-0-0-cr01.seattle.wa.ibone.comcast.net (68.86.86.229)
> > >  1.8%   171   168  29.2  30.2  27.4  36.3
> > >  8. he-0-15-0-0-cr01.denver.co.ibone.comcast.net (68.86.86.213)
> > > 9.9%   171   154  50.1  47.6  44.9  53.1
> > >  9. he-5-13-0-0-cr01.350ecermak.il.ibone.comcast.net (68.86.85.245)
> > > 4.1%   171   163  72.9  72.3  68.6  84.7
> > > 10. hu-0-10-0-1.pe03.350ecermak.il.ibone.comcast.net (68.86.86.6)
> > > 5.3%   170   161  69.8  69.4  68.1  84.7
> > > 11. 50.242.150.126
>  7.1%
> > >  170   158 106.0  89.7  67.4 400.5
> > >     50.242.150.130
> > > 12. lw-dc3-core1-te8-16.rtr.liquidweb.com (209.59.157.244)
> > >  9.4%   170   154  75.7  80.9  75.2 242.7
> > > 13. lw-dc3-dist15-po5.rtr.liquidweb.com (69.167.128.241)
> > >  2.4%   170   166  75.0  75.9  74.7  83.6
> > > 14. www.dslreports.com (64.91.255.98)
> > > 5.3%   170   161  74.2  74.3  73.2  82.5
> > >
> > > --
> > > | Jeremy Chadwick                                   jdc at koitsu.org |
> > > | UNIX Systems Administrator                http://jdc.koitsu.org/ |
> > > | Making life hard for others since 1977.             PGP 4BD6C0CB |
> > >
> > > On Thu, Feb 19, 2015 at 03:07:04PM -0800, Jeremy Chadwick wrote:
> > > > Something weird is going on with Comcast in Los Angeles: small
> packets
> > > > appear to be getting discarded with a loss rate of ~6-10% while
> larger
> > > > packets (I've tried 1000 and 1200) seem to make it through without
> any
> > > > loss.  Things like SSH and IMAP+SSL are impacted consistently
> > > > (particularly during key exchange), while HTTP does not appear to
> be, so
> > > > the issue appears to be affecting both TCP and ICMP (have not tested
> > > > UDP).
> > > >
> > > > First sign of this issue, according to my logs, is at 11:51 PT
> (UTC-8),
> > > > and has gradually gotten worse over the past few hours.
> > > >
> > > > Looks like the issue is with the forward path (Source->Destination
> > > > listed below), as the return path only shows loss at the final
> > > > destination.  (I currently cannot provide a return-path mtr because
> the
> > > > only way I can access my box is through VNC, and I don't like doing
> > > > things like screenshots of a VNC window, so you'll just have to trust
> > > > me)
> > > >
> > > > Nothing anomalous shows up when using L3's looking glass to ping
> things,
> > > > and the only Comcast LG I know of is in NYC.
> > > >
> > > > I most likely won't see Email responses from anyone (directly or to
> the
> > > > list) until this problem is addressed, since my mail is hosted on
> shown
> > > > box and cannot currently be fetched due to the problem.  Frustrating.
> > > >
> > > > Source IP: 69.181.142.213
> > > > Destination IP: 174.136.108.146
> > > >
> > > > ICMP 56 bytes:
> > > >
> > > >
> > >  Packets               Pings
> > > >  Host
> > >  Loss%   Snt   Rcv  Last   Avg  Best  Wrst
> > > >  1. gw.home.lan (192.168.1.1)
> > > 0.0%   185   185   0.2   0.2   0.2   0.3
> > > >  2. 69.181.136.1
> > >  0.0%   185   185   8.9   9.9   7.0  21.1
> > > >  3. te-0-2-0-5-sur03.santaclara.ca.sfba.comcast.net (68.86.249.69)
> > >  0.0%   185   185   8.7   9.9   7.9  17.0
> > > >  4. te-0-0-0-13-sur03.sanrafael.ca.sfba.comcast.net (162.151.78.134
> > > 0.0%   185   185  10.7  12.9   9.7  20.7
> > > >  5. he-1-5-0-0-cr01.sanjose.ca.ibone.comcast.net (68.86.90.93)
> > > 98.4%   184     3 49496 49006 47906 49615
> > > >  6. he-2-9-0-0-cr01.losangeles.ca.ibone.comcast.net (68.86.86.102)
> > >  5.4%   184   174  11.9  14.1  10.9  23.5
> > > >  7. 50.242.148.34
> > > 6.5%   184   172  11.7  13.4  10.4  69.9
> > > >  8. ae-3-80.edge6.LosAngeles1.Level3.net (4.69.144.142)
> > >  66.7%   184    61  44.9  20.6  18.0  44.9
> > > >  9. ae-3-80.edge6.LosAngeles1.Level3.net (4.69.144.142)
> > >  59.0%   184    75  18.7  19.8  18.0  26.0
> > > > 10. ae-27-27.car2.LosAngeles1.Level3.net (4.69.201.18)
> > >  2.2%   184   180  20.8  63.1  18.2 293.3
> > > > 11. GIGLINX-INC.car2.LosAngeles1.Level3.net (4.30.195.86)
> > > 6.0%   184   173  19.2  22.2  19.1  39.3
> > > > 12. mambo.koitsu.org (174.136.108.146)
> > >  6.5%   184   172  18.8  20.6  18.5  36.9
> > > >
> > > > Note: Loss shown at above hops #5, #8, and #9 are normal according to
> > > > historic data (i.e. ICMP prioritisation is in effect) -- however
> loss at
> > > > hop #6 is new.
> > > >
> > > >
> > > > ICMP 1200 bytes:
> > > >
> > > >
> > >  Packets               Pings
> > > >  Host
> > >  Loss%   Snt   Rcv  Last   Avg  Best  Wrst
> > > >  1. gw.home.lan (192.168.1.1)
> > > 0.0%    43    43   0.3   0.3   0.2   0.4
> > > >  2. 69.181.136.1
> > >  0.0%    43    43   9.7  10.4   8.6  14.3
> > > >  3. te-0-2-0-5-sur03.santaclara.ca.sfba.comcast.net (68.86.249.69)
> > >  0.0%    42    42  10.0  10.0   8.7  16.0
> > > >  4. te-0-0-0-13-sur03.sanrafael.ca.sfba.comcast.net (162.151.78.134
> > > 0.0%    42    42  11.7  13.3  10.3  18.9
> > > >  5. ???
> > > >  6. he-2-9-0-0-cr01.losangeles.ca.ibone.comcast.net (68.86.86.102)
> > >  0.0%    42    42  14.4  15.9  12.4  25.1
> > > >  7. 50.242.148.34
> > > 0.0%    42    42  12.7  13.6  11.2  23.1
> > > >  8. ae-3-80.edge6.LosAngeles1.Level3.net (4.69.144.142)
> > > 9.8%    42    37  20.0  20.7  18.8  25.0
> > > >  9. ae-3-80.edge6.LosAngeles1.Level3.net (4.69.144.142)
> > > 0.0%    42    42  19.1  21.1  18.9  29.9
> > > > 10. ae-27-27.car2.LosAngeles1.Level3.net (4.69.201.18)
> > >  0.0%    42    42  64.3 105.7  20.9 412.5
> > > > 11. GIGLINX-INC.car2.LosAngeles1.Level3.net (4.30.195.86)
> > > 0.0%    42    42  20.6  22.5  19.9  31.2
> > > > 12. mambo.koitsu.org (174.136.108.146)
> > >  0.0%    42    42  20.7  22.0  20.1  26.4
> > > >
> > > > --
> > > > | Jeremy Chadwick                                   jdc at koitsu.org |
> > > > | UNIX Systems Administrator                http://jdc.koitsu.org/ |
> > > > | Making life hard for others since 1977.             PGP 4BD6C0CB |
> > > >
> > > _______________________________________________
> > > Outages mailing list
> > > Outages at outages.org
> > > https://puck.nether.net/mailman/listinfo/outages
> > >
>
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