[outages] North Carolina TWC IPSEC VPN Issues

[Jeffrey Fry]

Great - that is what I was hoping to hear (but not wanting to hear).

Wonder what happened to cause this - perhaps someone from TWC will see this
thread.



On Mon, Aug 1, 2016 at 9:23 AM, David Palmerton <david at palmertons.com>
wrote:

> We experienced something similar with a customer in North Carolina, also
> on TWC.
>
> Traffic from their site via VPN dropped about 6 AM, and the VPN dropped.
> The tunnel was restored but no traffic could traverse it. Traces were
> inconclusive but it was apparent that there was an issue with
> transmit/receive or somewhere a route had changed.
>
> Finally routed them to another carrier on our side to resolve the issue.
>
> This was a commercial site, I’ll check to see if they use ARRIS modems.
>
> David
>
> From: Outages <outages-bounces at outages.org> on behalf of Jeffrey Fry via
> Outages <outages at outages.org>
> Reply-To: Jeffrey Fry <jeff at fryguy.net>
> Date: Monday, August 1, 2016 at 4:47 AM
> To: "outages at outages.org" <outages at outages.org>
> Subject: [outages] North Carolina TWC IPSEC VPN Issues
>
> I have a customer that, last friday at 2AM, they lost VPN connectivity to
> about 6-10 of their sites in North Carolina Raleigh/Charlotte area.  The
> only common thing with these sites is that they are all Time Warner Cable
> and have ARRIS modems.
>
> When we look at our VPN end-points, we only see IPSEC sent and not
> received.  Their head-end has 600 other VPN tunnels on it with no problems,
> it is just the ones on TWC in that area.
>
> Is anyone else having issues or know of an issue there?
>
> Thank you,
>
> Jeff
>
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