[outages] T-Mobile US Voice, Data and SMS Outage

[frnkblk at iname.com]

Based on DD and Twitter, the issue is still active and into the third hour.

 

Based on TMO customer service reps on Twitter, the issue is with Wi-Fi and LTE connected devices, so they’re helping people configure their phones for 2G (& EDGE?).

 

Frank

 

From: Outages [mailto:outages-bounces at outages.org] On Behalf Of Keith I Myers via Outages
Sent: Friday, February 19, 2016 6:12 PM
To: outages at outages.org
Subject: [outages] T-Mobile US Voice, Data and SMS Outage

 

Good Afternoon,

T-Mobile seems to be suffering issues with voice, data and SMS messages. Several customers are unable to get inbound phone calls, SMS messages and outbound calls seem to fail in several cases. Impacted customers are also reporting that there are issues with data causing the LTE signal to fail over to HSPA+ or 3G. The issue seems to impact multiple cities throughout the country. 


 

I first noticed the issue at 6:05 PM EST when placing an outbound call, I spent about 5 minutes troubleshooting before I called into T-Mobile. The representative initially was unaware of any issues but while on the call, the news broke and she confirmed that the outage is being worked.

 

Furthermore, T-Mobile's Twitter Account exploded with reports and Down Detector also spiked with reports harvested from Social Media. 

 

Down Detector - http://downdetector.com/status/t-mobile

Twitter - https://twitter.com/TMobileHelp

 

The issue should be mostly resolved but some customers are still reporting some lingering issues. 

 

-- 


 



Keith I Myers

http://KMyers.me

+Keith I Myers <http://plus.kmyers.me/> 

Mobile : (305)-929-3475


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