[outages] T-Mobile US Voice, Data and SMS Outage

[Rusty Dekema]

For me here in southeast Michigan, everything is working except for VoLTE
and "Wi-Fi Calling".

With VoLTE enabled, outgoing calls go through, but cause the handset to
fall back to UMTS (3G) for the duration of the call.

With Wi-Fi Calling enabled, the phone registers successfully with the
gateway but outgoing calls fail.

I have not tested incoming calls.

Data works fine over both LTE and UMTS/HSPA. SMS works fine with the phone
set to VoLTE and non-VoLTE modes, although I have no way of knowing whether
SMSes sent in VoLTE (IMS) mode are going over IMS or falling back to UMTS.

-Rusty




On Fri, Feb 19, 2016 at 9:20 PM, frnkblk--- via Outages <outages at outages.org
> wrote:

> Based on DD and Twitter, the issue is still active and into the third hour.
>
>
>
> Based on TMO customer service reps on Twitter, the issue is with Wi-Fi and
> LTE connected devices, so they’re helping people configure their phones for
> 2G (& EDGE?).
>
>
>
> Frank
>
>
>
> *From:* Outages [mailto:outages-bounces at outages.org] *On Behalf Of *Keith
> I Myers via Outages
> *Sent:* Friday, February 19, 2016 6:12 PM
> *To:* outages at outages.org
> *Subject:* [outages] T-Mobile US Voice, Data and SMS Outage
>
>
>
> Good Afternoon,
>
> T-Mobile seems to be suffering issues with voice, data and SMS messages.
> Several customers are unable to get inbound phone calls, SMS messages and
> outbound calls seem to fail in several cases. Impacted customers are also
> reporting that there are issues with data causing the LTE signal to fail
> over to HSPA+ or 3G. The issue seems to impact multiple cities throughout
> the country.
>
>
>
> I first noticed the issue at 6:05 PM EST when placing an outbound call, I
> spent about 5 minutes troubleshooting before I called into T-Mobile. The
> representative initially was unaware of any issues but while on the call,
> the news broke and she confirmed that the outage is being worked.
>
>
>
> Furthermore, T-Mobile's Twitter Account exploded with reports and Down
> Detector also spiked with reports harvested from Social Media.
>
>
>
> Down Detector - http://downdetector.com/status/t-mobile
>
> Twitter - https://twitter.com/TMobileHelp
>
>
>
> The issue should be mostly resolved but some customers are still reporting
> some lingering issues.
>
>
>
> --
>
>
>
> *Keith I Myers*
>
> http://KMyers.me
>
> +Keith I Myers <http://plus.kmyers.me/>
>
> Mobile : (305)-929-3475
>
>
>
>
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