[outages] vitelity

[Peter Beckman]

Confirming the same.

First down notification was at 16:22:27 UTC (12:22pm Eastern / 9:22am
Pacific). All monitored Vitelity infrastructure was down by 16:23:25.

First recovery notification was at 16:45:03 UTC. All monitored Vitelity
infrastructure returned to normal by 16:47:03 UTC.

Total downtime looks to be about 23 minutes.

Got confirmation from Vitelity staff that they knew there was an issue just
as things were recovering.

Now on their portal:

     Friday September 2nd 2016, 10:59am MDT - At approximately 10:30 AM MDT
     this morning Vitelity experienced a network level event that caused our
     network to go down and required emergency intervention. Our Engineers
     identified the issue and have taken the appropriate actions to correct
     the issue and to avoid further service interruption. We are monitoring
     our systems and everything is currently functional. We apologize for
     the inconvenience this may have caused.

Beckman

On Fri, 2 Sep 2016, Sam Kirsch via Outages wrote:

> They just became pingable again for us but I moved my outbound calling to 
> another provider for the time being, and my inbound wasn't with them to begin 
> with, so not sure yet if they're actually working fully.  Still can't get 
> their webpage.  Also had no one pick up the phone at their NOC, Support Desk 
> or Operator and have not yet received a call back or message back on social 
> media....
>
>
> -- Sam
>
>
>
> ------ Original Message ------
> From: "Don Carney via Outages" <outages at outages.org>
> To: outages at outages.org
> Sent: 9/2/2016 12:47:10 PM
> Subject: [outages] vitelity
>
>> Anyone else seeing Vitelity down. Phones down, cant get to website. They 
>> dont answer when calling.
>> 
>> 
>> Don
>> 
>> _______________________________________________
>> Outages mailing list
>> Outages at outages.org
>> https://puck.nether.net/mailman/listinfo/outages
>
> _______________________________________________
> Outages mailing list
> Outages at outages.org
> https://puck.nether.net/mailman/listinfo/outages
>

---------------------------------------------------------------------------
Peter Beckman                                                  Internet Guy
beckman at angryox.com                                 http://www.angryox.com/
---------------------------------------------------------------------------