[outages] CenturyLink Outages this morning

[Erik Sundberg]

Finally received something useful from centurylink... I have more questions now like how broadcast traffic effect 4x Transport waves.


Update:
On December 27, 2018 at 02:40 GMT, CenturyLink identified a service impact in New Orleans, LA. The NOC is engaged and investigating in order to isolate the cause. Field Operations were engaged and dispatched for additional investigations. Tier IV Equipment Vendor Support was later engaged. During cooperative troubleshooting a device in San Antonio, TX was isolated from the network as it was seeming to broadcast traffic consuming capacity, which seemed to alleviate some impact. Investigations remained ongoing. Following the isolation of the San Antonio, TX device troubleshooting efforts focused on additional sites that teams were remotely unable to troubleshoot. Field Operations were dispatched to sites in Kansas City, MO, Atlanta, GA, New Orleans, LA and Chicago, IL. Tier IV Equipment Vendor Support continued to investigate the equipment logs to further assist with isolation. Once visibility was restored to the site in Kansas City, MO a filter was applied to the equipment to further alleviate the impact observed. All of the necessary troubleshooting teams in cooperation with Tier IV Equipment Vendor Support are working to restore remote visibility to the remaining sites at this time. We understand how important these services are to our clients and the issue has been escalated to the highest levels within CenturyLink Service Assurance Leadership.


From: Outages <outages-bounces at outages.org> On Behalf Of Bruce Freshwater via Outages
Sent: Thursday, December 27, 2018 1:24 PM
To: outages at outages.org
Subject: Re: [outages] CenturyLink Outages this morning

CenturyLink finally acknowledged:
Great Lakes Region CenturyLink Partners/Agents:

FYI. Our network is experiencing a disruption affecting customer services. Customers are currently unable to generate tickets through the Control Center portal.

We know how important these services are to our customers, and we are working to restore services as quickly as possible.

Our technical teams are working to resolve the issue, and we will provide updates as the situation progresses.


-bruce



On Thu, Dec 27, 2018 at 10:16 AM -0500, "Erik Sundberg via Outages" <outages at outages.org<mailto:outages at outages.org>> wrote:

So it's a bad day for centurylink.



The lady who answered the phone for there NOC said that we are having a nation wide outage and we are unable to open tickets at this time. Please call be in 60-90 mins.



She had no info on what was going on



________________________________
From: Michael Bolton <mbolton at holmeselectricsecurity.com<mailto:mbolton at holmeselectricsecurity.com>>
Sent: Thursday, December 27, 2018 8:55:03 AM
To: Erik Sundberg; outages at outages.org<mailto:outages at outages.org>
Subject: RE: CenturyLink Outages this morning


Seeing the same in NC. Circuits are up but the routing between POPs has changed and we are seeing higher than normal latency.



VoIP portal is down also. Allows you to login but you cannot make any changes or view any details.







From: Outages <outages-bounces at outages.org<mailto:outages-bounces at outages.org>> On Behalf Of Erik Sundberg via Outages
Sent: Thursday, December 27, 2018 9:45 AM
To: outages at outages.org<mailto:outages at outages.org>
Subject: [outages] CenturyLink Outages this morning





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We are seeing a lot of centurylink circuits and services down this morning.



Centurylink Control Center portal comes up but auth failing unable to login



Waves down or bouncing

Denver - Seattle (Bouncing)

Denver - Chicago (Bouncing)

New York - Los Angeles (Down)

Chicago - Atlanta (Down)

ENNI Down in Denver (Down)



Still tying to open tickets with them there portal is not working and stuck on hold right now.





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