[outages] [External] Re: CrownCastle / Lightower issue in NY/NJ area

[Neil Hanlon]

I can confirm there's a cut in NJ. Somehow our branch offices in disparate locations is affected...

Had to call our account team and the NOC manager to get a straight answer. 

On Oct 9, 2018, 07:29, at 07:29, Mike Castoro via Outages <outages at outages.org> wrote:
>Yes, I lost my DIA lines in Midtown NYC and Kearny NJ around the same
>time.
>
>Mike Castoro
>Director of IT
>(646) 723-3885
>mcastoro at adriannapapell.com
>
>________________________________
>From: Outages <outages-bounces at outages.org> on behalf of Matthew Huff
>via Outages <outages at outages.org>
>Sent: Tuesday, October 9, 2018 7:21:58 AM
>To: outages at outages.org
>Subject: [outages] CrownCastle / Lightower issue in NY/NJ area
>
>External Email!
>
>
>Around 3:45 AM EST we lost our 10GB WAN circuit from NY to NJ. Around
>6:00 AM we started having issue passing traffic via our separate
>Lightower internet circuit (circuit & BGP peering was up, but packets
>were getting lost somewhere in their ASN).
>
>I opened a case with CrownCastle about 10 10GB circuit about 5:30 AM,
>but when I called in to report the internet issue, their support line I
>get in the queue, but never get a tech. I imagine they are getting
>slammed with calls.
>
>
>
>----
>Matthew Huff             | 1 Manhattanville Rd
>Director of Operations   | Purchase, NY 10577
>OTA Management LLC       | Phone: 914-460-4039
>
>
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