[outages] [External] Re: CrownCastle / Lightower issue in NY/NJ area

[Brian Weir]

Downtown Manhattan DIA circuit was down as well.  However monitoring just reported it as coming back online.

> On Oct 9, 2018, at 7:32 AM, Neil Hanlon via Outages <outages at outages.org> wrote:
> 
> I can confirm there's a cut in NJ. Somehow our branch offices in disparate locations is affected...
> 
> Had to call our account team and the NOC manager to get a straight answer.
>> On Oct 9, 2018, at 07:29, Mike Castoro via Outages <outages at outages.org> wrote:
>> Yes, I lost my DIA lines in Midtown NYC and Kearny NJ around the same time. 
>> 
>> Mike Castoro
>> Director of IT
>> (646) 723-3885
>> mcastoro at adriannapapell.com
>> 
>>  
>> From: Outages <outages-bounces at outages.org> on behalf of Matthew Huff via Outages <outages at outages.org>
>> Sent: Tuesday, October 9, 2018 7:21:58 AM
>> To: outages at outages.org
>> Subject: [outages] CrownCastle / Lightower issue in NY/NJ area
>>  
>> External Email!
>> 
>> 
>> Around 3:45 AM EST we lost our 10GB WAN circuit from NY to NJ. Around 6:00 AM we started having issue passing traffic via our separate Lightower internet circuit (circuit & BGP peering was up, but packets were getting lost somewhere in their ASN).
>> 
>> I opened a case with CrownCastle about 10 10GB circuit about 5:30 AM, but when I called in to report the internet issue, their support line I get in the queue, but never get a tech. I imagine they are getting slammed with calls.
>> 
>> 
>> 
>> ----
>> Matthew Huff             | 1 Manhattanville Rd
>> Director of Operations   | Purchase, NY 10577
>> OTA Management LLC       | Phone: 914-460-4039
>> 
>> 
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