[outages] [External] Re: CrownCastle / Lightower issue in NY/NJ area

[Sulaman, Muhammad]

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This Message was Encrypted.
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We had issues this morning connecting to our VPN concentrator located in upstate NY. After reading this last message I tried again and was able to connect.

Cheers,
M

From: Brian Weir via Outages <outages at outages.org>
Sent: Tuesday, October 9, 2018 7:37 AM
To: Neil Hanlon <nhanlon at kayak.com>
Cc: outages at outages.org
Subject: Re: [outages] [External] Re: CrownCastle / Lightower issue in NY/NJ area

Downtown Manhattan DIA circuit was down as well.  However monitoring just reported it as coming back online.

On Oct 9, 2018, at 7:32 AM, Neil Hanlon via Outages <outages at outages.org<mailto:outages at outages.org>> wrote:
I can confirm there's a cut in NJ. Somehow our branch offices in disparate locations is affected...
Had to call our account team and the NOC manager to get a straight answer.
On Oct 9, 2018, at 07:29, Mike Castoro via Outages <outages at outages.org<mailto:outages at outages.org>> wrote:
Yes, I lost my DIA lines in Midtown NYC and Kearny NJ around the same time.
Mike Castoro
Director of IT
(646) 723-3885
mcastoro at adriannapapell.com<mailto:mcastoro at adriannapapell.com>

________________________________
From: Outages <outages-bounces at outages.org<mailto:outages-bounces at outages.org>> on behalf of Matthew Huff via Outages <outages at outages.org<mailto:outages at outages.org>>
Sent: Tuesday, October 9, 2018 7:21:58 AM
To: outages at outages.org<mailto:outages at outages.org>
Subject: [outages] CrownCastle / Lightower issue in NY/NJ area

External Email!


Around 3:45 AM EST we lost our 10GB WAN circuit from NY to NJ. Around 6:00 AM we started having issue passing traffic via our separate Lightower internet circuit (circuit & BGP peering was up, but packets were getting lost somewhere in their ASN).

I opened a case with CrownCastle about 10 10GB circuit about 5:30 AM, but when I called in to report the internet issue, their support line I get in the queue, but never get a tech. I imagine they are getting slammed with calls.



----
Matthew Huff             | 1 Manhattanville Rd
Director of Operations   | Purchase, NY 10577
OTA Management LLC       | Phone: 914-460-4039


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