[outages] Google Down?

Begarowicz, Shawn shawn.begarowicz at cit-4u.com
Tue Dec 10 17:06:43 EST 2019 

I think being more specific with region area would solve this issue


Thank You,
Shawn Begarowicz (Technology/Service Manager)
Complete Interactive Technologies
44265 Groesbeck Highway
Clinton Township, MI 48036
586-439-2000 Ext. 120 | 586-439-2001 Fax
586-913-2420 Direct Tel | 586-203-4940 Direct Fax
586-883-4037 Cell
shawn.begarowicz at cit-4u.com
www.cit-4u.com
For Technical Support:
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From: Outages <outages-bounces at outages.org> on behalf of Matt Hoppes via Outages <outages at outages.org>
Sent: Tuesday, December 10, 2019 5:01:06 PM
To: Brad Vanden Boogaard <brad.vb at gmail.com>
Cc: OUTAGES Mailing List <outages at outages.org>
Subject: Re: [outages] Google Down?

Ok. But here’s where I’m confused. I know believe the Google issue we experienced was related to the Internet2 issue (we peer with them).

So where does the line get drawn?  Google WAS down for us, and potentially others who route that traffic through Internet2.



On Dec 10, 2019, at 4:53 PM, Brad Vanden Boogaard <brad.vb at gmail.com<mailto:brad.vb at gmail.com>> wrote:

  Weighing in here,

I believe the purpose of the outages list is mostly to report confirmed outages.  From the site
"The primary goal of this mailing list ("outages") is for outages-reporting that would apply to failures of major communications infrastructure components having significant traffic-carrying capacity "

It should not be used for troubleshooting.  If you are seeing issues and have spoken with your carrier who confirmed that they have a major fiber cut, reporting it here saves many people a large number of phone calls and ticket creations.  Also from their site:
The purpose of this list is to have a central place to lookup and report so that end users & network operators know why their services (e-mail, phones, etc) went down eliminating the need to open tons of trouble tickets during a major event. One master ticket - such as fiber cut affect xxx OC48's would suffice. We hope this would empower users and network operators to post such events so that everyone could benefit from it.

As mentioned by another user, discussion can be used for post-mortem, troubleshooting, and discussion.
outages-discussion at outages.org<mailto:outages-discussion at outages.org> - Post outages meta-discussion (troubleshooting, analysis, post-mortem, etc)

"I am seeing x issue, is anyone else seeing x issue" is part of the troubleshooting process.  This is part of discovering the scope and whether your infrastructure or carrier infrastructure is facing issues.

Today's outage report of Internet2 around 4:30 PM EST is a good example.  It lets everyone know this is an issue, the incident number, and may save people initial troubleshooting time.

Thanks and regards,

On Tue, Dec 10, 2019 at 4:12 PM Mike Bolitho via Outages <outages at outages.org<mailto:outages at outages.org>> wrote:
 outages-discussion at outages.org<mailto:outages-discussion at outages.org>

"Post outages related discussion, including troubleshooting, analysis, post-mortem pertaining to ongoing or post outages."

- Mike Bolitho


On Tue, Dec 10, 2019 at 1:57 PM Matt Hoppes via Outages <outages at outages.org<mailto:outages at outages.org>> wrote:
Brett

So what is this list for then?   I see posts often about "Office 362 is
down from WallaWalla".  How is that different than "Is Office 362 down
for anyone else"?

In all cases, major internet sites WERE down.... to what extent or
geographic area remains to be seen.

Is there a geographic limit to the outage list?  For example, if Google
is only down to New York Comcast customers, is that an outage or an
outage-discussion post?

On 12/10/19 3:50 PM, Brett Dikeman wrote:
> *Yet another reminder* that this list is not for troubleshooting,
> discussion, diagnostics, polling people if something is down, etc. *Take
> it to the -discuss list.*
>
> Also, it is worth noting that Mr. Hoppes has on *several* occasions
> pinged this list to ask if various major internet sites are down, when
> they were in fact not down.
>
> On Tue, Dec 10, 2019 at 3:34 PM Ross Tajvar via Outages
> <outages at outages.org<mailto:outages at outages.org> <mailto:outages at outages.org<mailto:outages at outages.org>>> wrote:
>
>     What region/ISP?
>
>     On Tue, Dec 10, 2019, 3:32 PM Matt Hoppes via Outages
>     <outages at outages.org<mailto:outages at outages.org> <mailto:outages at outages.org<mailto:outages at outages.org>>> wrote:
>
>         As of 3:25pm Eastern we've lost access to all things Google --
>         Hangouts,
>         Youtube, Google Search.
>
>         Even pinging google.com<http://google.com> <http://google.com> results in no response.
>         _______________________________________________
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