[outages] Vocus routing US Salesforce.com traffic through Australia?

Wed Sep 8 21:13:47 EDT 2021

Yet another reminder this list is not for troubleshooting or diagnostics. This belongs on outages-discuss.

> On Sep 8, 2021, at 5:22 PM, Eric Lester via Outages <outages at outages.org> wrote:
> 
> 
> Received latency complaints from one location in Nashville with Centurylink Internet. Traceroutes showed traffic routing through Australia. Looks like 1 of 8 Salesforce.com publicly resolved IP’s is currently being routed through San Jose, California and then to Australia before coming back to US. We sent the info to Salesforce.com through a ticket but I’m doubtful of it making it to someone that can figure out what to do with the info.
>  
> Just curious if anyone has insight into what is going on. I am not familiar with Australia ISP’s etc.
>  
> Public IP’s I’m receiving
>  
> NSLOOKUP salesforce.com
> Name:    salesforce.com
> Addresses:  23.1.35.132
>           23.1.99.130
>           23.1.106.133
>           104.109.10.129
>           104.109.11.129
>           184.25.179.132
>           184.31.3.130
>           184.31.10.133
>  
> Traceroutes from a couple of public hosts
>  
> Lumen Traceroute
> NASHVILLE TN USA Traceroute results for: 23.1.35.132 (a23-1-35-132.deploy.static.akamaitechnologies.com)
>  
> Tracing route to 23.1.35.132 1 ae-2-3605.edge9.SanJose1.Level3.net (4.69.219.65) 61ms 70ms 60ms
> 2 0.0.0.0 (0.0.0.0) * * *
> 3 be100.bdr03.sjc01.ca.us.vocus.network (114.31.199.32) 205ms 205ms be203.cor01.syd11.nsw.vocus.network (114.31.199.40) 208ms
> 4 be101.bdr04.syd03.nsw.vocus.network (114.31.192.47) 208ms be202.cor02.syd04.nsw.vocus.network (114.31.199.42) 205ms 205ms
> 5 static-74.173.255.49.in-addr.VOCUS.net.au (49.255.173.74) 210ms be100.bdr04.syd03.nsw.vocus.network (114.31.192.45) 205ms static-74.173.255.49.in-addr.VOCUS.net.au (49.255.173.74) 223ms
> 6 a23-1-240-228.deploy.static.akamaitechnologies.com (23.1.240.228) 208ms static-74.173.255.49.in-addr.VOCUS.net.au (49.255.173.74) 212ms 212ms
> 7 0.0.0.0 (0.0.0.0) * * a23-1-240-143.deploy.static.akamaitechnologies.com (23.1.240.143) 205ms
> 8 static-73.173.255.49.in-addr.VOCUS.net.au (49.255.173.73) 208ms 0.0.0.0 (0.0.0.0) * *
> 9 be114.cor02.syd04.nsw.vocus.network (114.31.192.44) 356ms 356ms static-73.173.255.49.in-addr.VOCUS.net.au (49.255.173.73) 205ms
> 10 be114.cor02.syd04.nsw.vocus.network (114.31.192.44) 356ms be202.bdr03.sjc01.ca.us.vocus.network (114.31.199.43) 359ms be114.cor02.syd04.nsw.vocus.network (114.31.192.44) 357ms
> 11 173.205.35.1 (173.205.35.1) 359ms 356ms be202.bdr03.sjc01.ca.us.vocus.network (114.31.199.43) 356ms
> 12 173.205.35.1 (173.205.35.1) 356ms ae18-3416.cr11-fra2.ip4.gtt.net (89.149.180.134) 356ms ae6.cr6-sjc1.ip4.gtt.net (89.149.180.78) 356ms
> 13 ae18-3416.cr11-fra2.ip4.gtt.net (89.149.180.134) 357ms 354ms ip4.gtt.net (98.124.180.42) 360ms
> 14 ae12.r02.sjc01.icn.netarch.akamai.com (23.207.232.40) 360ms ip4.gtt.net (98.124.180.42) 356ms 356ms
> 15 ae4.r02.ord01.icn.netarch.akamai.com (23.32.63.26) 405ms 425ms ae12.r02.sjc01.icn.netarch.akamai.com (23.207.232.40) 357ms
> 16 ae3.r01.lga01.icn.netarch.akamai.com (23.32.63.4) 425ms ae4.r02.ord01.icn.netarch.akamai.com (23.32.63.26) 405ms 400ms
> 17 ae1.r02.lga01.ien.netarch.akamai.com (23.203.156.37) 426ms 426ms ae3.r01.lga01.icn.netarch.akamai.com (23.32.63.4) 422ms
> 18 ae1.r02.lga01.ien.netarch.akamai.com (23.203.156.37) 423ms 0.0.0.0 (0.0.0.0) * ae1.r02.lga01.ien.netarch.akamai.com (23.203.156.37) 423ms
> 19 a23-1-35-132.deploy.static.akamaitechnologies.com (23.1.35.132) 226ms 228ms 0.0.0.0 (0.0.0.0) *
>  
> Hurricane Electric Traceroute
> core2.bna1.he.net> traceroute 23.1.35.132 source 216.218.252.20
> Target
> 23.1.35.132
> Hop Start
> 1
> Hop End
> 30
> Hop
> Packet 1
> Packet 2
> Packet 3
> Hostname
> 1
> 5.469 ms
> 5.579 ms
> 5.586 ms
> 100ge6-2.core1.ind1.he.net (184.105.65.149)
> 2
> 11.324 ms
> 11.347 ms
> 11.391 ms
> 100ge0-33.core2.stl1.he.net (184.104.196.14)
> 3
> 16.556 ms
> 16.854 ms
> 16.982 ms
> 100ge0-68.core2.mci3.he.net (72.52.92.237)
> 4
> 16.800 ms
> 16.811 ms
> 16.930 ms
> 100ge4-1.core1.mci3.he.net (184.104.197.69)
> 5
> 27.761 ms
> 27.783 ms
> 27.788 ms
> 100ge7-2.core1.den1.he.net (184.104.195.213)
> 6
> 51.918 ms
> 50.625 ms
> 50.712 ms
> 100ge0-29.core2.sjc2.he.net (184.105.64.69)
> 7
> 50.842 ms
> 50.672 ms
> 50.647 ms
> 100ge16-1.core1.sjc2.he.net (184.104.192.213)
> 8
> 51.078 ms
> 80.874 ms
> 81.187 ms
> 100ge13-2.core1.sjc1.he.net (184.105.65.113)
> 9
> 52.429 ms
> 52.441 ms
> 52.506 ms
> vocus.gigabitethernet2-13.core1.sjc1.he.net (64.71.184.46)
> 10
> 202.821 ms
> 202.354 ms
> *
> be202.cor02.syd04.nsw.vocus.network (114.31.199.42)
> 21
> 463.994 ms
> 463.937 ms
> 464.130 ms
> 100ge0-33.core2.nyc4.he.net (184.105.81.62)
> 22
> 420.303 ms
> 420.423 ms
> 420.768 ms
> 100ge3-2.core1.bos1.he.net (184.105.64.54)
> 23
> 224.026 ms
> 224.042 ms
> 224.045 ms
> a23-1-35-132.deploy.static.akamaitechnologies.com (23.1.35.132)
>  
>  
> Eric Lester | Vice President of Technology
> Acadia Healthcare Company, Inc.
> Email: eric.lester at acadiahealthcare.com
> Address: 6100 Tower Circle – Suite 1000 – Franklin, TN 37067
>  
> <image001.png>
>  
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