[outages] [External] Re: [EXTERNAL] WOW in Alabama

Tue Nov 15 13:10:42 EST 2022

We just had one of our DOCSIS sites with them come back up

On Tue, Nov 15, 2022 at 12:07 John Tracy via Outages <outages at outages.org>
wrote:

> As a matter of fact, I do see most data routed through Chicago from here
> over our WOW connection.
>
> On Tue, Nov 15, 2022 at 12:03 PM Bruce Wainer via Outages <
> outages at outages.org> wrote:
>
>> Our wavelength fiber connection (Lumen) from Equinix CH3 to Lebanon, Ohio
>> failed from its working path to its protect (backup) path at 10:10AM. We
>> were also informed by Equinix that they have a major outage for Metro
>> Connect services at Equinix CH3 starting at the same time. We have no
>> further details from Lumen nor Equinix at this time. Next update from
>> Equinix should be soon.
>>
>> I know that Chicago isn't close to Alabama, but if WOW is hosting
>> services there, or routing a lot of traffic through there, it may be
>> related (possibly other Chicago datacenters, not just Equinix CH3). And if
>> not, the above is probably useful for this mailing list anyway.
>>
>> Bruce Wainer
>>
>>
>> On Tue, Nov 15, 2022 at 12:57 PM Josh Luthman via Outages <
>> outages at outages.org> wrote:
>>
>>> Thanks for the reminder, I forgot they go down on patch Tuesdays.  No
>>> need to screen 1000 calls that we can't fix their game servers.
>>>
>>> On Tue, Nov 15, 2022, 12:52 PM Brooks Bridges via Outages <
>>> outages at outages.org> wrote:
>>>
>>>> Unless something has changed since I played several years ago, Tuesday
>>>> mornings are patch / reset days for WoW (world of warcraft) and they're
>>>> always down for a few hours.
>>>>
>>>> On 11/15/2022 9:47 AM, Begarowicz, Shawn via Outages wrote:
>>>>
>>>> But holy cow they are down as well..  So WIDE OPEN WEST Cable and World
>>>> of War Craft.  Ummmm
>>>>
>>>>
>>>>
>>>> Thank You,
>>>> Shawn Begarowicz (Technology/Service Manager)
>>>> Complete Interactive Technologies
>>>> 44265 Groesbeck Highway
>>>> <https://www.google.com/maps/search/44265+Groesbeck+Highway+%0D%0A++++++++++++Clinton+Township,+MI+48036?entry=gmail&source=g>
>>>> Clinton Township, MI 48036
>>>> <https://www.google.com/maps/search/44265+Groesbeck+Highway+%0D%0A++++++++++++Clinton+Township,+MI+48036?entry=gmail&source=g>
>>>> 586-439-2000 Ext. 120 | 586-439-2001 Fax
>>>> 586-913-2420 Direct Tel | 586-203-4940 Direct Fax
>>>> 586-883-4037 Cell
>>>> shawn.begarowicz at cit-4u.com
>>>> www.cit-4u.com
>>>> For Technical Support:
>>>>  support at cit-4u.com
>>>> Website:
>>>> www.cit-4u.com
>>>>
>>>> Celebrating 30 Years of your VISION our SOLUTION
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> The information contained in this message is confidential and, if
>>>> addressed to a client or certain counsel, is subject to the attorney-client
>>>> or work-product privilege, and is intended only for the use of the
>>>> individual or entity named above. If the reader of this message is not the
>>>> intended recipient, you are hereby notified that any dissemination,
>>>> distribution or copying of this communication is strictly prohibited. If
>>>> you have received this communication in error, please reply or notify us
>>>> immediately by email or telephone, and destroy or erase the message.
>>>>
>>>>
>>>>
>>>> Please think twice before printing out this email!
>>>>
>>>>
>>>>
>>>> *From:* Outages <outages-bounces at outages.org>
>>>> <outages-bounces at outages.org> *On Behalf Of *Rich Greenwood via Outages
>>>> *Sent:* Tuesday, November 15, 2022 12:43 PM
>>>> *To:* outages at outages.org
>>>> *Subject:* Re: [outages] [EXTERNAL] WOW in Alabama
>>>>
>>>>
>>>>
>>>> All of the servers show a status of offline on their status page:
>>>>
>>>> https://worldofwarcraft.com/en-us/game/status/us
>>>>
>>>>
>>>>
>>>> On Tue, Nov 15, 2022 at 9:35 AM Begarowicz, Shawn via Outages <
>>>> outages at outages.org> wrote:
>>>>
>>>> The entire state of Michigan is also down..  we have about 100
>>>> customers affected..  the WOW support phone numbers are not reachable
>>>> either..
>>>>
>>>>
>>>>
>>>> Thank You,
>>>> Shawn Begarowicz (Technology/Service Manager)
>>>> Complete Interactive Technologies
>>>> 44265 Groesbeck Highway
>>>> <https://www.google.com/maps/search/44265+Groesbeck+Highway+%0D%0A++++++++++++++++++++++++Clinton+Township,+MI+48036?entry=gmail&source=g>
>>>> Clinton Township, MI 48036
>>>> <https://www.google.com/maps/search/44265+Groesbeck+Highway+%0D%0A++++++++++++++++++++++++Clinton+Township,+MI+48036?entry=gmail&source=g>
>>>> 586-439-2000 Ext. 120 | 586-439-2001 Fax
>>>> 586-913-2420 Direct Tel | 586-203-4940 Direct Fax
>>>> 586-883-4037 Cell
>>>> shawn.begarowicz at cit-4u.com
>>>> www.cit-4u.com
>>>> For Technical Support:
>>>>  support at cit-4u.com
>>>> Website:
>>>> www.cit-4u.com
>>>>
>>>> Celebrating 30 Years of your VISION our SOLUTION
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> The information contained in this message is confidential and, if
>>>> addressed to a client or certain counsel, is subject to the attorney-client
>>>> or work-product privilege, and is intended only for the use of the
>>>> individual or entity named above. If the reader of this message is not the
>>>> intended recipient, you are hereby notified that any dissemination,
>>>> distribution or copying of this communication is strictly prohibited. If
>>>> you have received this communication in error, please reply or notify us
>>>> immediately by email or telephone, and destroy or erase the message.
>>>>
>>>>
>>>>
>>>> Please think twice before printing out this email!
>>>>
>>>>
>>>>
>>>> *From:* Outages <outages-bounces at outages.org> *On Behalf Of *John
>>>> Tracy via Outages
>>>> *Sent:* Tuesday, November 15, 2022 12:32 PM
>>>> *To:* outages at outages.org
>>>> *Subject:* [EXTERNAL] [outages] WOW in Alabama
>>>>
>>>>
>>>>
>>>> CAUTION: This email originated from outside of the organization. Do not
>>>> click links or open attachments unless you recognize the sender and know
>>>> the content is safe.
>>>>
>>>>
>>>>
>>>> We are seeing full outages for WOW in the state of Alabama. Anybody
>>>> have any details on this. I can't get to any of their support pages or
>>>> status reports.
>>>>
>>>> _______________________________________________
>>>> Outages mailing list
>>>> Outages at outages.org
>>>> https://puck.nether.net/mailman/listinfo/outages
>>>>
>>>>
>>>>
>>>>
>>>> --
>>>>
>>>> Rich Greenwood
>>>> Senior Engineer
>>>>
>>>> Shasta County Office of Education
>>>>
>>>> Information Technology
>>>>
>>>> 1644 Magnolia Ave.
>>>> <https://www.google.com/maps/search/1644+Magnolia+Ave.+%0D%0A+++++++++++++++Redding,+CA+96001+%0D%0A+++++++++++++++Office:+530?entry=gmail&source=g>
>>>>
>>>> <https://www.google.com/maps/search/1644+Magnolia+Ave.+%0D%0A+++++++++++++++Redding,+CA+96001+%0D%0A+++++++++++++++Office:+530?entry=gmail&source=g>
>>>>
>>>> Redding, CA 96001
>>>> <https://www.google.com/maps/search/1644+Magnolia+Ave.+%0D%0A+++++++++++++++Redding,+CA+96001+%0D%0A+++++++++++++++Office:+530?entry=gmail&source=g>
>>>>
>>>> <https://www.google.com/maps/search/1644+Magnolia+Ave.+%0D%0A+++++++++++++++Redding,+CA+96001+%0D%0A+++++++++++++++Office:+530?entry=gmail&source=g>
>>>>
>>>> Office: 530
>>>> <https://www.google.com/maps/search/1644+Magnolia+Ave.+%0D%0A+++++++++++++++Redding,+CA+96001+%0D%0A+++++++++++++++Office:+530?entry=gmail&source=g>
>>>> -225-0161
>>>>
>>>> Hotline: 530-225-0279
>>>>
>>>> rgreenwood at shastacoe.org
>>>>
>>>>
>>>>
>>>>
>>>> _______________________________________________
>>>> Outages mailing listOutages at outages.orghttps://puck.nether.net/mailman/listinfo/outages
>>>>
>>>>
>>>> _______________________________________________
>>>> Outages mailing list
>>>> Outages at outages.org
>>>> https://puck.nether.net/mailman/listinfo/outages
>>>>
>>> _______________________________________________
>>> Outages mailing list
>>> Outages at outages.org
>>> https://puck.nether.net/mailman/listinfo/outages
>>>
>> _______________________________________________
>> Outages mailing list
>> Outages at outages.org
>> https://puck.nether.net/mailman/listinfo/outages
>>
> _______________________________________________
> Outages mailing list
> Outages at outages.org
> https://puck.nether.net/mailman/listinfo/outages
>
-- 

--
Hunter Fuller (they)
Router Jockey
VBH M-1C
+1 256 824 5331

Office of Information Technology
The University of Alabama in Huntsville
Network Engineering
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/outages/attachments/20221115/449be017/attachment-0001.htm>