[outages] Spectrum Consumer Level outage in Thousand Oaks

[William Kern]

well the point of asking is to find out how widespread the issue is.

In regards to the customer involved, yes, they should have a backup 
link, a Frontier link would be available in this area and be around 
$50/month.  Of course customers never want to pay for that until they 
get caught in a situation.

-bill

On 1/20/2023 12:58 PM, Cary Wiedemann wrote:
> My Thousand Oaks, CA site on Spectrum (off-the-shelf DOCSIS) is up and 
> working fine, so you're probably impacted by a single node outage.
>
> This list is really for massive outages and multi-customer fiber cuts, 
> not single-provider outages that only impact one zip code.  Call 
> Spectrum business back and ask for more details, ask if the entire 
> node is down.  1-877-892-4662
>
> You're having a localized problem.  Outages happen, get a 4G backup.
>
> - Cary
>
> On Fri, Jan 20, 2023 at 3:11 PM William Kern via Outages 
> <outages at outages.org> wrote:
>
>     Went down last night. Still down.
>
>     Spectrum acks the issue (their voice chatbot  simply says techs are
>     working on it and the call is a dead end <grin>)
>
>     Anyone have an insight?
>
>     Its affecting a nearby customer who normally is VPN'ed to their
>     servers
>     here. Trying to decide if chasing alternatives is worthwhile.
>
>     Sincerely,
>
>     William "Bill" Kern
>
>     PixelGate Networks
>
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