[outages] [EXTERNAL] Spectrum latency in SATX area

[Bruce Orcutt]

SOrry, forgot to mention, Spectrum also.


Bruce Orcutt

UTSA Libraries: Systems

(210) 458 – 6192



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Sent: Wednesday, January 3, 2024 1:02 PM
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Subject: [EXTERNAL] [outages] Spectrum latency in SATX area

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We have a few remote employees with Spectrum in different locations in the San Antonio area who have had a lot of VPN disconnects today due to high latency between their machines and our firewall in Boston.

Spectrum customer service gave them the typical run-around speech about how it's our problem and not theirs, but even Google and Cloudflare are giving higher pings than usual

Pinging 8.8.8.8 with 32 bytes of data:
Reply from 8.8.8.8: bytes=32 time=41ms TTL=57
Reply from 8.8.8.8: bytes=32 time=35ms TTL=57
Reply from 8.8.8.8: bytes=32 time=32ms TTL=57
Reply from 8.8.8.8: bytes=32 time=38ms TTL=57

---
Pinging (redacted) with 32 bytes of data:
Reply from (redacted): bytes=32 time=76ms TTL=239
Reply from (redacted): bytes=32 time=69ms TTL=239
Reply from (redacted): bytes=32 time=64ms TTL=239
Reply from (redacted): bytes=32 time=62ms TTL=239




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