[outages] [EXTERNAL] Spectrum latency in SATX area

[Tom Sands]

Have you tried tracking the latency below persistently to see what 
happens when the next disconnect occurs? The latency below alone likely 
wouldn't cause a disconnect, it might have some drastic spikes or packet 
loss when the issues occur.


 From AT&T in SATX


64 bytes from 8.8.8.8: icmp_seq=0 ttl=56 time=12.155 ms
64 bytes from 8.8.8.8: icmp_seq=1 ttl=56 time=11.019 ms
64 bytes from 8.8.8.8: icmp_seq=2 ttl=56 time=11.479 ms
64 bytes from 8.8.8.8: icmp_seq=3 ttl=56 time=10.899 ms
64 bytes from 8.8.8.8: icmp_seq=4 ttl=56 time=10.852 ms
64 bytes from 8.8.8.8: icmp_seq=5 ttl=56 time=11.261 ms



64 bytes from (to Ashburn VA): icmp_seq=0 ttl=46 time=44.093 ms
64 bytes from (to Ashburn VA): icmp_seq=1 ttl=46 time=44.169 ms
64 bytes from (to Ashburn VA): icmp_seq=2 ttl=46 time=44.416 ms
64 bytes from (to Ashburn VA): icmp_seq=3 ttl=46 time=45.020 ms
64 bytes from (to Ashburn VA): icmp_seq=4 ttl=46 time=50.492 ms
64 bytes from (to Ashburn VA): icmp_seq=5 ttl=46 time=44.620 ms



Tom Sands

Principal Architect

Sr Director of Networking

Rackspace Technology

On 1/3/24 1:21 PM, Bruce Orcutt via Outages wrote:
> CAUTION: This message originated externally, please use caution when 
> clicking on links or opening attachments!
>
> SOrry, forgot to mention, Spectrum also.
>
> Bruce Orcutt
>
> UTSA Libraries: Systems
>
> (210) 458 – 6192
>
> ------------------------------------------------------------------------
> *From:* Outages <outages-bounces at outages.org> on behalf of William 
> Peebles via Outages <outages at outages.org>
> *Sent:* Wednesday, January 3, 2024 1:02 PM
> *To:* outages at outages.org <outages at outages.org>
> *Subject:* [EXTERNAL] [outages] Spectrum latency in SATX area
> *  **EXTERNAL EMAIL***
>   This email originated outside of The University of Texas at San Antonio.
>   Please exercise caution when clicking on links or opening attachments.
>
> We have a few remote employees with Spectrum in different locations in 
> the San Antonio area who have had a lot of VPN disconnects today due 
> to high latency between their machines and our firewall in Boston.
>
> Spectrum customer service gave them the typical run-around speech 
> about how it's our problem and not theirs, but even Google and 
> Cloudflare are giving higher pings than usual
>
> Pinging 8.8.8.8 with 32 bytes of data:
> Reply from 8.8.8.8: bytes=32 time=41ms TTL=57
> Reply from 8.8.8.8: bytes=32 time=35ms TTL=57
> Reply from 8.8.8.8: bytes=32 time=32ms TTL=57
> Reply from 8.8.8.8: bytes=32 time=38ms TTL=57
>
> ---
> Pinging (redacted) with 32 bytes of data:
> Reply from (redacted): bytes=32 time=76ms TTL=239
> Reply from (redacted): bytes=32 time=69ms TTL=239
> Reply from (redacted): bytes=32 time=64ms TTL=239
> Reply from (redacted): bytes=32 time=62ms TTL=239
>
>
>
>
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