[rbak-nsp] HW Failure on SE-100 Card Carrier 2
Alireza Soltanian
soltanian at gmail.com
Sat May 8 01:42:33 EDT 2010
Hi
We had a strange problem on one of our SE-100s:
The physical ports on the device became inactive and none of them worked
anymore.
I checked the ports and I got this message:
[local]Redback(config-card)#show port all
Slot/Port:Ch:SubCh Type State
2/1 ethernet No card
2/2 ethernet No card
2/3 ethernet No card
2/4 ethernet No card
2/5 ethernet Unavailable
2/6 ethernet Unavailable
2/7 ethernet Unavailable
2/8 ethernet Unavailable
2/9 ethernet Unavailable
2/10 ethernet Unavailable
2/11 ethernet Unavailable
2/12 ethernet Unavailable
2/13 ethernet Unavailable
2/14 ethernet Unavailable
2/15 ethernet No card
2/16 ethernet Unconfigured
2/17 ethernet Unconfigured
2/18 ethernet Unconfigured
2/19 ethernet Unconfigured
2/20 ethernet No card
2/21 ethernet No card
2/22 ethernet Unconfigured
I tried to shutdown on diagnose the card. After finishing the diagnose and
turn on the card I received this log:
May 7 15:19:44: %CSM-6-PORT: ethernet 2/2 link state DOWN, admin is DOWN
May 7 15:19:44: %CSM-6-PORT: ethernet 2/3 link state DOWN, admin is DOWN
May 7 15:19:44: %CSM-6-PORT: ethernet 2/4 link state DOWN, admin is DOWN
May 7 15:19:44: %CSM-6-PORT: ethernet 2/15 link state DOWN, admin is DOWN
May 7 15:19:44: %CSM-6-PORT: ethernet 2/20 link state DOWN, admin is DOWN
May 7 15:19:44: %CSM-6-PORT: ethernet 2/21 link state DOWN, admin is DOWN
May 7 15:19:45: %CSM-6-CARD: slot 2, ALARM_CLEARED: Circuit pack power-on
diagnostic failed
May 7 15:19:52: %CSM-6-CARD: card carrier INSERTED in slot 2
May 7 15:19:52: %CSM-6-CARD: MIC number 1 ge-2-port REMOVED from slot 2
May 7 15:19:52: %CSM-6-CARD: MIC number 2 fe-12-port REMOVED from slot 2
May 7 15:19:55: %CSM-6-CARD: MIC number 1 ge-2-port INSERTED in slot 2
May 7 15:19:56: %CSM-6-CARD: MIC number 2 fe-12-port INSERTED in slot 2
May 7 15:19:57: %LOG-6-TDM_CONS: pktLayer :ERROR:HI:logger():
May 7 15:19:57: %LOG-6-TDM_CONS: [pktSlot_01]
bringinElf_block():linecard slot 2:EPPA Mem Verify
failed:memaddr[0x00000038], read val[0x0000053c], write val[0x0040053c]
May 7 15:19:57: %LOG-6-TDM_CONS:
May 7 15:19:57: %LOG-6-TDM_CONS: pktLayer :ERROR:HI:logger():
May 7 15:19:57: %LOG-6-TDM_CONS: [pktSlot_01] PPA Loader error: linecard
slot 2 ppaNo(4) status(0x00000000) bringinElf_block
May 7 15:19:57: %LOG-6-TDM_CONS:
May 7 15:19:57: %LOG-6-TDM_CONS: pktLayer :ERROR:HI:logger():
May 7 15:19:57: %LOG-6-TDM_CONS: [pktSlot_01]
bringinElf_block():linecard slot 2:EPPA Mem Verify
failed:memaddr[0x00050038], read val[0x0000053c], write val[0x0040053c]
May 7 15:19:57: %LOG-6-TDM_CONS:
May 7 15:19:57: %LOG-6-TDM_CONS: pktLayer :ERROR:HI:logger():
May 7 15:19:57: %LOG-6-TDM_CONS: [pktSlot_01] PPA Loader error: linecard
slot 2 ppaNo(4) status(0x00000000) bringinElf_block
May 7 15:19:57: %LOG-6-TDM_CONS:
May 7 15:19:57: %LOG-6-TDM_CONS: pktLayer :ERROR:HI:logger():
May 7 15:19:57: %LOG-6-TDM_CONS: [pktSlot_01]
bringinElf_block():linecard slot 2:EPPA Mem Verify
failed:memaddr[0x01f00118], read val[0x64f2616d], write val[0x6472616d]
May 7 15:19:57: %LOG-6-TDM_CONS:
May 7 15:19:57: %LOG-6-TDM_CONS: pktLayer :ERROR:HI:logger():
May 7 15:19:57: %LOG-6-TDM_CONS: [pktSlot_01] PPA Loader error: linecard
slot 2 ppaNo(4) status(0x00000000) bringinElf_block
May 7 15:19:57: %LOG-6-TDM_CONS:
May 7 15:20:00: %CSM-6-CARD: slot 2, ALARM_MAJOR: Circuit pack power-on
diagnostic failed
May 7 15:20:00: %CSM-6-CARD: Initialization failure on card carrier in slot
2
May 7 15:20:01: %LOG-6-TDM_CONS: pktLayer :ERROR:HI:logger():
May 7 15:20:01: %LOG-6-TDM_CONS: [pktSlot_01] linecard slot 2:
GENERIC_FAILURE: Memory or Communication Failure - zero program didn't
finish in time - EPPA, 60 iterations
May 7 15:20:01: %LOG-6-TDM_CONS:
May 7 15:20:01: %LOG-6-TDM_CONS: pktLayer :ERROR:HI:logger():
May 7 15:20:01: %LOG-6-TDM_CONS: [pktSlot_01]
localPktCardDownloadBlocking(linecard slot 2)failed.
May 7 15:20:01: %LOG-6-TDM_CONS:
May 7 15:20:01: %LOG-6-TDM_CONS: pktLayer :ERROR:HI:logger():
May 7 15:20:01: %LOG-6-TDM_CONS: [pktSlot_01] linecard slot 2:
GENERIC_FAILURE: PPA download failure
May 7 15:20:01: %LOG-6-TDM_CONS:
May 7 15:20:01: %LOG-6-TDM_CONS: pktLayer :ERROR:HI:logger():
May 7 15:20:01: %LOG-6-TDM_CONS: [pktSlot_01] pktCBCardEnable(linecard
slot 2) card failed. Exit.
May 7 15:20:01: %LOG-6-TDM_CONS:
May 7 15:20:01: %LOG-6-TDM_CONS: pktLayer :ERROR:HI:logger():
May 7 15:20:01: %LOG-6-TDM_CONS: [pktSlot_01] pktCBCardEnable(linecard
slot 2)failed.
May 7 15:20:01: %LOG-6-TDM_CONS:
Also based on the show hardware detail ,I have HW Failure:
Slot : 2 Type : carrier
EEPROM id/ver : 0x5a/4 SlipFpga rev : 0x0
IPPA memory : N/A EPPA memory : N/A
Temperature : N/A
Card Status : HW failure POD Status : Fail
Card State : PPA download failure
ODD Status : Not Available
Ports Entitled : All
Active Alarms : Circuit pack power-on diagnostic failed
MIC 1 : Not Present Serial No : UNAVAILABLE
MIC 2 : Not Present Serial No : UNAVAILABLE
Any Idea what was happened and What should I do now?
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