[VoiceOps] Sylantro users

Carlos Alcantar carlos at race.com
Fri Aug 7 13:42:03 EDT 2009

We have had great success with the Metaswitch setup.  Note that if your
looking for very complicated call center que's with complex reporting
requirements probably not the best platform,  but to do what 95% of
people need it does a very good job.


From: voiceops-bounces at voiceops.org
[mailto:voiceops-bounces at voiceops.org] On Behalf Of Lee Riemer
Sent: Friday, August 07, 2009 9:56 AM
To: Brandon Buckner
Cc: voiceops at voiceops.org
Subject: Re: [VoiceOps] Sylantro users


I got the same impression when we met their sales guy two years ago.  We
just turned up a MG3510 and Metasphere but I haven't felt out the hosted
side yet to give my opinion.

Lee Riemer - Director IP Voice
Bestline Communications, L.P.

Brandon Buckner wrote: 

We are still running Sylantro. We looked into Broadsoft as we manage a
BW installation for a customer of ours, but pretty much everyone we
talked to was an arrogant #^@& that acted like we owed them our business
and really turned us off to them. We already have a Metaswitch for a
PSTN gateway so we're looking heavily into their offerings. 



Brandon Buckner

Switching Technician / VoIP Admin

Iowa Network Services



From: voiceops-bounces at voiceops.org
[mailto:voiceops-bounces at voiceops.org] On Behalf Of katia
Sent: Friday, August 07, 2009 10:50 AM
To: voiceops at voiceops.org
Subject: [LIKELY JUNK]Re: [VoiceOps] Sylantro users



Guess since no one else responded i can rep the Synergy platform :)

We've got the Synergy platform.  Haven't moved to another platform yet,
still have a bunch of things to consider...

a) we have yet to receive an EOL/EOS notice from BroadSoft.  We're told
it will be ~2 years but waiting for something official.

b) BroadSoft is working on an ability to migrate the base from the
Synergy platform to the BroadWorks platform so will need to see how that
works out.  I think if you have SIP Trunk customers or SIP Hosted
customers you'll be OK but anyone that might be running MGCP the advance
features just don't seem to be present on the BroadWorks platform.

c) There aren't a lot of other carrier grade platforms out there...
Metaswitch, Sonus ASX, BroadSoft Broadworks are the big ones i can think
of -- anyone have any other major vendors they would recommend?
-- We are familiar with the BroadWorks platform but we're waiting for
release 16 to come out with Sol10/x86 hardware support.

On top of all that, it is extremely costly to move customers from one
platform to another so it will take several months to continue the
evaluation and if a migration is required probably a couple years past

When you factor in ongoing M&S and licensing costs and the need to
reduce network costs all the time... sometimes I wonder if building your
own soft switch isn't the best route...

Are you still running the Synergy platform or have you already migrated
to something new?


On Thu, Aug 6, 2009 at 1:32 AM, anorexicpoodle
<anorexicpoodle at gmail.com> wrote:

I see this list has a lot of Broadsoft users, anyone left running
Sylantro? If you were a Sylantro shop until the buyout etc what platform
did you move to and what steered the decision?

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