[VoiceOps] [LIKELY JUNK]Re: Sylantro users

[Brandon Buckner]

Another issue I've seen with Broadworks is that it doesn't allow multiple registrations to a single DID. Broadsoft confirmed that. We have a large amount of customers using that feature on our Sylantro platform instead of one number/one phone, whichever happened to register last. As we already support a Broadworks installation for a big customer of ours via Taqua, we've got experience managing and configuring the system. It was just when we started looking ourselves that we didn't want to do business like that. A big selling point on the Metaswitch solution right now (and we've not signed anything) is consolidating all the different portals for users and admins and support along with troubleshooting. Especially with the Service Assurance Server, there's much less things to look at and 3rd party tools to utilize for the same or better diagnostic information, meaning faster resolution and better customer support.

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Brandon Buckner
Switching Technician / VoIP Admin
Iowa Network Services
515-830-0440 opt 1
brandonb at netins.com<mailto:brandonb at netins.com>


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From: voiceops-bounces at voiceops.org [mailto:voiceops-bounces at voiceops.org] On Behalf Of katia
Sent: Friday, August 07, 2009 4:44 PM
To: voiceops at voiceops.org
Subject: [LIKELY JUNK]Re: [VoiceOps] Sylantro users

unfortunately some of the legacy Sylantro Synergy folks will never learn about the BroadWorks product if they get turned off by the sales folks though.

i completely agree that their product is solid, as a long term broadworks user myself it is just a constant decision around if the product is *so* good that the lack of account management isn't an issue.

I really like the feedback i've been hearing about metaswitch on this list so it seems like certainly a good solution to thoroughly investigate.
On Fri, Aug 7, 2009 at 1:28 PM, Hiers, David <David_Hiers at adp.com<mailto:David_Hiers at adp.com>> wrote:
Charm school dropouts are certainly not underrepresented there; but their stuff works.

David

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From: voiceops-bounces at voiceops.org<mailto:voiceops-bounces at voiceops.org> [voiceops-bounces at voiceops.org<mailto:voiceops-bounces at voiceops.org>] On Behalf Of Brandon Buckner [BrandonB at netins.com<mailto:BrandonB at netins.com>]
Sent: Friday, August 07, 2009 9:12 AM
To: voiceops at voiceops.org<mailto:voiceops at voiceops.org>
Subject: Re: [VoiceOps] Sylantro users

We are still running Sylantro. We looked into Broadsoft as we manage a BW installation for a customer of ours, but pretty much everyone we talked to was an arrogant #^@& that acted like we owed them our business and really turned us off to them. We already have a Metaswitch for a PSTN gateway so we're looking heavily into their offerings.



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Brandon Buckner

Switching Technician / VoIP Admin

Iowa Network Services



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From: voiceops-bounces at voiceops.org<mailto:voiceops-bounces at voiceops.org> [mailto:voiceops-bounces at voiceops.org<mailto:voiceops-bounces at voiceops.org>] On Behalf Of katia
Sent: Friday, August 07, 2009 10:50 AM
To: voiceops at voiceops.org<mailto:voiceops at voiceops.org>
Subject: [LIKELY JUNK]Re: [VoiceOps] Sylantro users



Hi

Guess since no one else responded i can rep the Synergy platform :)

We've got the Synergy platform.  Haven't moved to another platform yet, still have a bunch of things to consider...

a) we have yet to receive an EOL/EOS notice from BroadSoft.  We're told it will be ~2 years but waiting for something official.

b) BroadSoft is working on an ability to migrate the base from the Synergy platform to the BroadWorks platform so will need to see how that works out.  I think if you have SIP Trunk customers or SIP Hosted customers you'll be OK but anyone that might be running MGCP the advance features just don't seem to be present on the BroadWorks platform.

c) There aren't a lot of other carrier grade platforms out there... Metaswitch, Sonus ASX, BroadSoft Broadworks are the big ones i can think of -- anyone have any other major vendors they would recommend?
-- We are familiar with the BroadWorks platform but we're waiting for release 16 to come out with Sol10/x86 hardware support.

On top of all that, it is extremely costly to move customers from one platform to another so it will take several months to continue the evaluation and if a migration is required probably a couple years past that.

When you factor in ongoing M&S and licensing costs and the need to reduce network costs all the time... sometimes I wonder if building your own soft switch isn't the best route...

Are you still running the Synergy platform or have you already migrated to something new?

-katia

On Thu, Aug 6, 2009 at 1:32 AM, anorexicpoodle <anorexicpoodle at gmail.com<mailto:anorexicpoodle at gmail.com>> wrote:

I see this list has a lot of Broadsoft users, anyone left running
Sylantro? If you were a Sylantro shop until the buyout etc what platform
did you move to and what steered the decision?

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