[VoiceOps] Call forwarding issue

[Rod.Dossouvi.CTR at dot.gov]

I don't know a whole lot about VoIP yet and  I didn't configure this
particular site so I need to gather all the information. I know they are
using Cisco IP Phone. They are are using CUE integrated into a 2800; PRI
circuit to AT&T. I will get more details soon. 

 

Rod Dossouvi

Sr Network Engineer

INDUS Corporation
FHWA, USDOT
1200 New Jersey Avenue South East
Washington, DC 20590
Direct 202-366-9028

Mobile 240-422-4588

 

________________________________

From: John Sleen [mailto:johnsleen at gmail.com] 
Sent: Thursday, August 20, 2009 12:20 PM
To: Dossouvi, Rod CTR (FHWA)
Cc: VoiceOps at voiceops.org; rod.dossouvi at gmail.com
Subject: Re: [VoiceOps] Call forwarding issue

 

What type of IP Phone? Make/Model? Do you have any problems when making
outbound calls from that phone directly? What type of server are you
using for call control; Broadsoft, Call Manager?

Have you tried to forward without adding the 9 in front of the number?

John Sleen
Manager Service Delivery and Engineering





On Thu, Aug 20, 2009 at 10:02 AM, <Rod.Dossouvi.CTR at dot.gov> wrote:

I am forwarding from IP phone.

 

Rod Dossouvi

Sr Network Engineer

INDUS Corporation
FHWA, USDOT
1200 New Jersey Avenue South East
Washington, DC 20590
Direct 202-366-9028

Mobile 240-422-4588

 

________________________________

From: John Sleen [mailto:johnsleen at gmail.com] 
Sent: Thursday, August 20, 2009 10:54 AM
To: Dossouvi, Rod CTR (FHWA)
Cc: VoiceOps at voiceops.org; rod.dossouvi at gmail.com
Subject: Re: [VoiceOps] Call forwarding issue

 

Are you forwarding from a PBX, IP Phone, some other call control
platform?

John Sleen
Manager Service Delivery and Engineering

On Thu, Aug 20, 2009 at 8:52 AM, <Rod.Dossouvi.CTR at dot.gov> wrote:

user is trying to have calls forwarded to her cell phone. When enters: 
9-xxx-xxxx, local callers get forwarded fine, but long distance callers
get an error. 
Alternatively, when user enters: 9-1-615-xxx-xxxx, long distance callers
can now get through, but 
local callers get the same error.  Any input? Thank you.

 

Rod Dossouvi

Sr Network Engineer

INDUS Corporation
FHWA, USDOT
1200 New Jersey Avenue South East
Washington, DC 20590
Direct 202-366-9028

Mobile 240-422-4588

 


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