[VoiceOps] Call forwarding issue

[John Sleen]

I know VoIP very well, so I hope I can help you out. The first thing I would
try is to set the forward on the phone without a 9 in front of the
destination number. It would also be nice to know what Model of Cisco is
being used. You could also try running a debug on the 2800 VGW to see if the
call is even getting there.

Let me know if you need any information on which debugs to use.

John Sleen
Manager Service Delivery and Engineering


On Thu, Aug 20, 2009 at 11:24 AM, <Rod.Dossouvi.CTR at dot.gov> wrote:

>  I don’t know a whole lot about VoIP yet and  I didn’t configure this
> particular site so I need to gather all the information. I know they are
> using Cisco IP Phone. They are are using CUE integrated into a 2800; PRI
> circuit to AT&T. I will get more details soon.
>
>
>
> *Rod Dossouvi*
>
> Sr Network Engineer
>
> INDUS Corporation
> FHWA, USDOT
> 1200 New Jersey Avenue South East
> Washington, DC 20590
> Direct 202-366-9028
>
> Mobile 240-422-4588
>
>
>  ------------------------------
>
> *From:* John Sleen [mailto:johnsleen at gmail.com]
> *Sent:* Thursday, August 20, 2009 12:20 PM
>
> *To:* Dossouvi, Rod CTR (FHWA)
> *Cc:* VoiceOps at voiceops.org; rod.dossouvi at gmail.com
> *Subject:* Re: [VoiceOps] Call forwarding issue
>
>
>
> What type of IP Phone? Make/Model? Do you have any problems when making
> outbound calls from that phone directly? What type of server are you using
> for call control; Broadsoft, Call Manager?
>
> Have you tried to forward without adding the 9 in front of the number?
>
> John Sleen
> Manager Service Delivery and Engineering
>
>
>
>  On Thu, Aug 20, 2009 at 10:02 AM, <Rod.Dossouvi.CTR at dot.gov> wrote:
>
> I am forwarding from IP phone.
>
>
>
> *Rod Dossouvi*
>
> Sr Network Engineer
>
> INDUS Corporation
> FHWA, USDOT
> 1200 New Jersey Avenue South East
> Washington, DC 20590
> Direct 202-366-9028
>
> Mobile 240-422-4588
>
>
>   ------------------------------
>
> *From:* John Sleen [mailto:johnsleen at gmail.com]
> *Sent:* Thursday, August 20, 2009 10:54 AM
> *To:* Dossouvi, Rod CTR (FHWA)
> *Cc:* VoiceOps at voiceops.org; rod.dossouvi at gmail.com
> *Subject:* Re: [VoiceOps] Call forwarding issue
>
>
>
> Are you forwarding from a PBX, IP Phone, some other call control platform?
>
> John Sleen
> Manager Service Delivery and Engineering
>
> On Thu, Aug 20, 2009 at 8:52 AM, <Rod.Dossouvi.CTR at dot.gov> wrote:
>
> user is trying to have calls forwarded to her cell phone. When enters:
> 9-xxx-xxxx, local callers get forwarded fine, but long distance callers get
> an error.
> Alternatively, when user enters: 9-1-615-xxx-xxxx, long distance callers
> can now get through, but
> local callers get the same error.  Any input? Thank you.
>
>
>
> *Rod Dossouvi*
>
> Sr Network Engineer
>
> INDUS Corporation
> FHWA, USDOT
> 1200 New Jersey Avenue South East
> Washington, DC 20590
> Direct 202-366-9028
>
> Mobile 240-422-4588
>
>
>
>
> _______________________________________________
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> VoiceOps at voiceops.org
> https://puck.nether.net/mailman/listinfo/voiceops
>
>
>
>
>
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