[VoiceOps] Contacting Carriers and CLECs (Specifically T-Mobile today)
mark.price at spirittelecom.com
Tue Dec 1 15:22:44 EST 2009
Below are the contacts I have with T-Mobile for use in resolving customer issues.
T-Mobile NOC 877-611-5868 opt# 2, opt#6
Below is an email from John Daher National Engineering and Operations, Tier 2 - Core
Core Fault Isolation Team (CFIT). John was helpful with a T-Mobile issue I had in Augusta, GA.
Our new carrier email address is callcomplaints at t-mobile.com
This new email address will be effective as of 03-13-2009.
All emails to CFIT at t-mobile.com for other carrier emails will be discontinued.
Please advise anyone necessary that will need this new email address to help with customer issues. Thank You.
National Engineering and Operations, Tier 2 - Core
Core Fault Isolation Team (CFIT)
From: voiceops-bounces at voiceops.org [mailto:voiceops-bounces at voiceops.org] On Behalf Of Paul Timmins
Sent: Tuesday, December 01, 2009 3:06 PM
To: Scott Berkman
Cc: voiceops at voiceops.org
Subject: Re: [VoiceOps] Contacting Carriers and CLECs (Specifically T-Mobile today)
Even better, when we've gotten through to them and actually opened a
ticket, after finding someone with a T-Mobile phone, evidently the rep
has something like 3 minutes to explain the issue to their NOC and
convince them to take the ticket, at which time the call terminates and
they have to try again, or something goofy like that.
T-Mo was the absolute most horrid experience we ever had with routing
issues. If you find one, definitely share it!
Scott Berkman wrote:
> Does anyone know of a centralized list or standard method of reaching
> other CLECs and Carriers, specifically Cell Carriers? Something
> similar to Puck's NOC list (http://puck.nether.net/netops/) is what I
> am thinking of.
> We are having some routing issues to certain numbers we own from
> T-Mobile and are having issues reaching the right type of support
> staff, especially since you can't even get their regular support
> without an account.
> VoiceOps mailing list
> VoiceOps at voiceops.org
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