[VoiceOps] Contacting Carriers and CLECs (Specifically T-Mobile today)

[Frank Bulk - iName.com]

We've found that if we don't know someone from the inside, or have a partner
in the inside, is to get a T-Mobile customer to open up a trouble.  It takes
a day or two, but they do get resolved.  

 

Frank

 

From: voiceops-bounces at voiceops.org [mailto:voiceops-bounces at voiceops.org]
On Behalf Of Scott Berkman
Sent: Tuesday, December 01, 2009 1:42 PM
To: voiceops at voiceops.org
Subject: [VoiceOps] Contacting Carriers and CLECs (Specifically T-Mobile
today)

 

Does anyone know of a centralized list or standard method of reaching other
CLECs and Carriers, specifically Cell Carriers?  Something similar to Puck's
NOC list (http://puck.nether.net/netops/) is what I am thinking of.

 

We are having some routing issues to certain numbers we own from T-Mobile
and are having issues reaching the right type of support staff, especially
since you can't even get their regular support without an account.

 

                Thanks,

 

                -Scott

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