[VoiceOps] Contacting Carriers and CLECs (Specifically T-Mobiletoday)

[Nick Reifschneider]

We've had the same issue arise during ports, primarily from T-Mobile and
AT&T Wireless.  The below link will take you to the ATIS website that
has two contact documents for various carrier NOC's (Company Specific
Contact Directory and LNP Contact Directory).  The contact directory is
very extensive and includes LNP Trouble Reporting.  You'll need to
register with ATIS.

 

Hope this helps.

 

http://www.atis.org/niif/cscdlnp.asp

 

Nick Reifschneider 
360networks/VoIP360
Product Director, VoIP Services 
370 Interlocken Blvd., Suite 600

Broomfield, CO 80021
Office:  303-854-5040 
Cell:  303-324-4092 
Fax:  877-349-2949 

SIP Origination, Termination and Local Access in the Western US

 

 

 

From: voiceops-bounces at voiceops.org
[mailto:voiceops-bounces at voiceops.org] On Behalf Of Frank Bulk -
iName.com
Sent: Tuesday, December 01, 2009 1:28 PM
To: 'Scott Berkman'; voiceops at voiceops.org
Subject: Re: [VoiceOps] Contacting Carriers and CLECs (Specifically
T-Mobiletoday)

 

We've found that if we don't know someone from the inside, or have a
partner in the inside, is to get a T-Mobile customer to open up a
trouble.  It takes a day or two, but they do get resolved.  

 

Frank

 

From: voiceops-bounces at voiceops.org
[mailto:voiceops-bounces at voiceops.org] On Behalf Of Scott Berkman
Sent: Tuesday, December 01, 2009 1:42 PM
To: voiceops at voiceops.org
Subject: [VoiceOps] Contacting Carriers and CLECs (Specifically T-Mobile
today)

 

Does anyone know of a centralized list or standard method of reaching
other CLECs and Carriers, specifically Cell Carriers?  Something similar
to Puck's NOC list (http://puck.nether.net/netops/) is what I am
thinking of.

 

We are having some routing issues to certain numbers we own from
T-Mobile and are having issues reaching the right type of support staff,
especially since you can't even get their regular support without an
account.

 

                Thanks,

 

                -Scott

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