[VoiceOps] Problems with defective Adtran TA900s

[Lunch Hound]

Their defect rate is crazy high for us, too.

Quite painful for us, and we're screaming at them right now.

Almost not worth the trouble.







On Thu, Oct 15, 2009 at 5:33 PM, Owen Roth <owen at impulse.net> wrote:

> Hello,
>
> We deploy the total range of Adtran TA900s as CPE feature-rich boxes, and
> in general like the product. However, of the last 25 Adtran TA 900s we've
> deployed, we've had 6 with confirmed hardware defects where the symptoms
> range from the obvious hardware crashes, to much trickier and costly bugs to
> find, such as bad DSPs, and one that had a bad clocking chip. Adtran claims
> I'm alone in this, and it's gotten to the point where I'm seriously
> considering building a quality control TA900 tester in the lab to torture
> all prospective field boxes. Anyone notice anything like this percentage of
> defects?
>
> Regards,
>
> --
> Owen Roth
> Network Engineer
> Impulse Internet Services
> http://impulse.net/customer-support
> mailto:owen at impulse.net
> Tech Support: 805-456-5800
> w: 805-884-6332
>
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